Clinical Operations Site Engagement Lead (Western Canada)

Are you a curious, collaborative scientific professional who wants to build trusted relationships with oncology clinicians and help improve patient care across Canada?

GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.

Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.

Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.

Job Purpose

GSK is looking to hire a Site Engagement Lead to join our Global Monitoring and Site Engagement Team.  This role is remote with 20-30% in travel covering the Canada West territory reporting to the Director of Clinical Operations. The ideal candidate will reside in or near Vancouver, Edmonton, Calgary to enable travel across provinces.

Through leadership, the Clinical Operations Site Engagement Leader is accountable for developing, managing and overseeing long-term and strong relationships with strategically and operationally important sites and institutions. It includes building and enhancing the image and reputation of GSK with sites locally and providing an interface between GSK and the sites to create an optimal clinical trials environment to generate results in a timely manner with high quality outputs.

Key Responsibilities

This role will provide YOU the opportunity to lead key activities to progress YOUR career, these responsibilities include some of the following: 

• Contribute to the development of the Partnership Engagement and Excellence in Research known as the “PEER Site Network”, acting as the main point of contact between GSK and sites: in the Network SEL will identify external organizations / institutions and evaluate their interest to build and develop networks with GSK on a local, national or international basis.
•  Lead the development and expansion of institutions / sites building and nurturing relationships across site types, including academic centers, community practices and emerging site models that support delivery of the GSK R&D portfolio; develop the GSK portfolio of clinical investigator sites through partnerships to attract more studies in the country, ensuring development, co-ordination and oversight of partnership activities conducted with institutions / sites where high potential of patient recruitment, quality of data and technical support exist.
• Provide feedback to Leadership, LOC MED, and the LOC regarding the development of new partnerships and updates to existing ones; Build and maintain strong, trusted relationships with investigators, research coordinators, and site leadership.
• Drive performance, by putting in place mutually agreed KPI targets (quality and performance) and organizing regular, periodic performance reviews with the different external partners (i.e PEER network) track compliance with mutually agreed action plans, implementing targeted solutions to reduce cycle times across the study lifecycle and optimize enrolment; participate in/lead site visits to deliver targeted operational support and address site-specific challenges.
• Work closely with sites and with all members of the LOC Clinical Operations Department to proactively identify bottlenecks at both the study and site level and any risks to quality and compliance and to develop and implement mitigation plans to address these risks, supporting corrective actions to ensure successful outcomes.
• Collaborate with planning and Feasibility teams, Clinical Operations and Medical Affairs to drive optimal site placement and study performance; can lead / contribute to high level country feasibilities for new TAs and support the local teams with feasibilities and partner with cross functional teams to optimize site activation timelines (regulatory packets, budgets/CTAs, onboarding, training) as appropriate.
• Drive adoption of enterprise and other digital and centralized solutions (e.g., eConsent, eReg, remote SIVs, EMR- based identification and remote EMR monitoring access)
• Conduct an ongoing environmental strategic surveillance and anticipate the legislative and practical evolution of sites and R&D in the country and use those insights to design and curate innovative and efficient partnerships.
• Give an operational vision of the future GSK clinical research therapeutic areas and GSK portfolio (collaborating with Local Medical Affairs (LOC MED)) to key external stakeholders to anticipate partnerships and to help research institutions and sites better prepare the arrival of clinical trials.
• Provide strategic input for operational excellence, process efficiency and trial delivery both internally and externally; identify and share best practices at internal cross functional process improvement teams, contributing to efficient and consistent ways of working to optimizing quality and productivity across LOC / region / global site network as appropriate.

Why you?
Basic Qualifications: 
We are looking for professionals with these required skills to achieve our goals: 

• Bachelor’s degree in related discipline, preferably in life science, or equivalent experience
• Minimum 5 years’ experience in clinical research operations
• Valid Canadian driver’s licence and ability to travel within the territory (up to 20-30%).
• Ability to work independently, manage priorities and meet objectives in a field-based role.

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Preferred Qualifications: 
If you have the following characteristics, it would be a plus:

• Proficient knowledge of the Drug Development Process
• Excellent understanding of the Clinical Study Process, including monitoring
• Demonstrated track record of establishing and growing partnerships with strategic sites / institutions
• Strong client relationship and stakeholder management abilities
• Solid knowledge of and enthusiasm for digital solutions and technology; experience helping others on their digital and technology growth journeys
• Experience in designing, creating, and developing new and innovative ways of working (both across functions and externally)
• Demonstrated knowledge of industry trends, with the ability to anticipate the evolution of clinical research and to propose strategic plans to optimize delivery
• Strong analytical and synthesis skills, including data story-telling
• Adaptability and a bias for action; anticipates and recognizes potential and present obstacles and proactively works to prevent, overcome and/or resolve them
• Approaches change positively, helping self, team, and the business adapt. Views change as an opportunity to enhance performance and deliver added value.
• Acquire and maintain therapeutic area and product knowledge across GSK portfolio
• Agility to adapt to evolving strategic, operational, and pipeline landscapes

***This position requires the employee to drive routinely on company business and allows for the provision of a company-leased vehicle. However, to be eligible for this position and a company vehicle, GSK will need to obtain acceptable results from a license verification inquiry and drivers abstract review against its safe driver program requirements***

Why GSK?
Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. GSK is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact us at [email protected].  Please do not send resumes to this e-mail and instead apply through the online application process of this posting.

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