We are hiring a Clinical Support Administrator to join our TeksMed team.

The Clinical Support Administrator plays a key role in supporting the daily operations of the clinic, ensuring a seamless experience for clients and efficient coordination of services. This position is responsible for managing client interactions, maintaining accurate records, coordinating both internal and external care, and supporting clinical and administrative workflows while upholding the highest standards of professionalism, confidentiality, and care.

The Clinical Support Administrator will:

• Oversee day-to-day clinic operations to ensure efficient workflow

• Maintain a clean, safe, and professional environment for patients and staff

• Provide friendly, timely assistance to customers via phone, email, and in person

• Schedule services and appointments for clients

• Welcome and assist clients upon arrival to the clinic at the front desk.

• Maintain thorough records of client interactions, including verbal discussions and email communications

• Process, upload and manage medical documentation within the claims management system

• Ensure all patient records and documentation are accurate, complete and up to date

• Review and process prior-authorization requests based on established guidelines

• Provide timely updates and relevant file management information to all parties

To be successful as a Clinical Support Administrator with TeksMed, you will need:

• Experience in a healthcare, clinic, or customer service environment

• Strong customer service and communication skills, with the ability to engage professionally and empathetically with clients in person, over the phone, and via email

• Experience with scheduling systems, electronic medical records (EMR), or claims management platforms is considered an asset

• Solid administrative and organizational skills, with a high level of attention to detail and accuracy in documentation

• Ability to handle sensitive and confidential information with discretion and professionalism

• Proficiency in Microsoft Office (Outlook, Word, Excel) and general computer systems

What's in it for you:

• Learn by working alongside our experts

• Extended health care and dental benefits

• A retirement savings plan with company contributions

• A suite of Health & Wellness offerings

• Mental Health programs and support for you and your family

• Assistance for the completion of industry designations

• Competitive compensation

TeksMed Services Inc. is the leader in Canadian disability management backed by 30 years of success. TeksMed proactively manages occupational and non-occupational injuries and illnesses with personalized recover-at-work solutions, helping hundreds of employers with thousands of employees. Workers enjoy QuikCare expedited healthcare, including free diagnostic imaging and specialist appointments. Helping employees recover and return to work faster, TeksMed reduces lost time and claim costs, resulting in significant savings for employers. Inspired by a never-ending quest to be the best, TeksMed continues to set the standard and raise the bar for integrity, innovation, and exceptional service. TeksMed, seeing the ability in disability

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to [email protected].

Salary Range

The base salary for this position is between $40,000 - 45,000 annually.

 

This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus, commission etc). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.