Clinical Support Attendant

JOB SUMMARY:

Working within the vision and values of Vancouver Coastal Health and in accordance with the policies and processes and under general supervision, establishes a supportive presence that promotes a variety of trauma informed interventions, practices and clinical services that cultivate safety and respect within a multi-use/occupant community health centre and/or clinic setting. Provides assistance to clients with acute, chronic and palliative care needs and/or their caregivers by liaising with the clinician and community services and supporting the interdisciplinary team during the client care planning process. Acts as a member of the on-shift response team for the site’s fire, safety and security functions and intervenes to fire, safety and security related complaints and hazards including non-clinical emergencies and aggression and mitigates identified risks to the health care team.

QUALIFICATIONS:

Education & Experience
Diploma in Community Social Service and one (1) year’s recent, related experience in a clinical and/or social services environment working with diverse population and marginalized groups, or an equivalent combination of education, training and experience.
Successful completion of an Intermediate First Aid Certificate and a current Cardiopulmonary Resuscitation (CPR) Certificate required.

Knowledge, Skills & Abilities
Knowledge and experience in Trauma Informed Practice, Harm Reduction and Recovery Oriented Care
Knowledge of Appreciative Inquiry.
Broad knowledge of mental health and substance use issues and treatment.
Demonstrated knowledge of Indigenous Cultural Safety.
Able to develop interventions and care plans that are strength based and client centered.
Demonstrated expertise in workplace violence prevention including personal safety techniques, and team control technique.
Knowledge of community, mental health and addictions, social and health resources and client care planning.
Ability to establish/maintain satisfactory work relationships with the public and other staff to deal tactfully and effectively with co-workers, public and staff from other agencies, to maintain confidentiality and to communicate effectively, both verbally and in writing.
Demonstrates ability to work with a culturally diverse population.
Ability to work independently and in cooperation with others.
Demonstrated exceptional customer service and communication skills.
Demonstrated knowledge of general office procedures.
Physical ability to carry out the duties of the position.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.

Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.

Nursing & LPN successful applicants will be notified by email.

We regret that only short listed candidates will be acknowledged.

This is an internal job posting for Vancouver Coastal Health employees only.