Cloud Communications Agent - $16.50/hr

Got an interest in the world of tech? An appreciation for process-driven work and a keen eye for detail? If you get no greater joy than crushing your to-do list, love a good flow chart, and embrace change with an open mindset, then come join our Cloud Communications Team!

Our client is a world leader in data intelligence, and we’re looking for folks who are comfortable with cloud-based technical lingo and have great writing skills to assess and respond to properly schedule our customers’ technical maintenance window requests for their cloud technology. Real talk: the day-to-day tasks can be repetitive, but how we do the work evolves frequently, so you need to be adaptable to the unfamiliar. If you enjoy being busy, have a knack for details, and have curiosity aplenty, then this is an opportunity to be part of a fast-growing organization at the top of their game. Plus, with multiple specialized teams, there’s lots of opportunities for growth!

 If you have all that combined with communication skills fit for a professional b2b environment – apply today!

Here’s the Deal:

• This is a full time, permanent position starting February 24^th.


• Hourly rate of pay is $16.50


• Training will be provided from February 24 to March 2 in a fully-online classroom. Training will be Monday to Friday from 10:00am to 6:00pm Atlantic time.


• This position involves a rotational schedule of 30 to 45 hours per week, including regular evening and weekend shifts. Our program operates from 7:00am to 11:00pm Monday to Sunday. To be considered for this role, you must have open working availability within these hours. If you’re looking for a Monday-Friday, 9-5 type job, this will not be the right fit for you.


• We recognize everyone works differently - whether you want to work in our office (located in Halifax) or prefer at home, we can support either option. If you prefer home over office, you'll need to have hard-wired internet with upload/download speeds that meet our testing minimums, a desk, and a chair. We will provide all the computer equipment you need.


• You’ll have unlimited opportunities to take free learning courses to continue your technical learning and knowledge development!


• NOC code 64409

 What We Offer:

• Health, Dental, and Vision Benefits at 30 days, as well as dedicated virtual health access.


• Group RSP with matching contribution option.


• Life Insurance.


• Free employee & family assistance program for legal, financial, and health support.


• Beautiful office space with loads of natural light, multiple break rooms, internet, and TVs.

What You’ll Do

• Help enterprise-level customers schedule technical maintenance windows through case ownership and email support.


• Assess information and follow compliance procedures to ensure technical compatibility of customer requests with their current products.


• Consistently ensure your customers are up to date with timely follow-up regarding changes or progress with their request cases.


• Interact with and respond to internal teams and clients via communication channels with effective responsiveness and professionalism.


• Provide individual or mass communications to customers regarding upcoming emergency maintenance or routine upgrades.

What You’ll Need to Succeed

• Demonstrated ability to work independently, while remaining team oriented – you’ll have your individual goals, but want to see the team succeed overall and understand you play a vital role in that.


• Proven organizational skills and initiative to make sure your to-do list is tackled each day through ownership and time management.


• Demonstrated ability to embrace change – because our client is in the tech world, you need to be someone who isn’t afraid to tackle new and unfamiliar processes, tasks, etc.


• Effective written communication skills fit for a b2b environment.


• Education in technology is not required; however, you must have demonstrated understanding of technical language.

Our intention is to be an actively anti-racist organization, and our goal is to provide a work environment that creates a sense of belonging for all people. If that doesn’t align with who you are, we encourage you to look elsewhere for work.