Cloud Experience Manager

Cloud Experience Manager 

Full Time/Permanent 

Location: Open, Eastern Canada 

Make cloud delivery feel seamless, confident, and controlled. 

As Cloud Experience Manager, you own and shape the overall experience around the delivery of  cloud services – from quoting, environment delivery to client go live . This role is about orchestration, clarity in communications, and confidence. 

Located in Eastern Canada, you’ll lead teams supporting clients in both North America and the United Kingdom, manage direct reports, and ensure every cloud build transitions smoothly from delivery to live production. 

The Role 

This role owns the experience across technical, commercial, and operational touchpoints, ensuring cloud solutions are delivered with clarity, precision, and minimal friction, while maintaining high levels of SLA compliance and service quality. 

The Cloud Experience Manager sits at the intersection of cloud architecture, delivery execution, service operations, and customer experience, acting as a single point of accountability to ensure alignment across sales, build, deployment, and operations. 

Key Responsibilities 

• Own the end‑to‑end cloud delivery and go‑live experience, ensuring smooth, predictable customer launches 

• Ensure production readiness through adherence to established standards for validation, documentation, handover, and early‑life support 

• Align delivery with commercial commitments, partnering with sales to set and meet realistic scope and go‑live expectations 

• Act as the single delivery experience lead, coordinating across sales, engineering, delivery, and operations 

• Oversee SLA performance from go‑live, proactively identifying and addressing service risks 

• Lead customer communication during critical moments, reinforcing confidence and clarity 

• Track delivery and go‑live outcomes, using insights to improve workflows and delivery standards 

• Advocate for customers during critical moments, especially go-live. 

What Success Looks Like: 

• Smooth, well-coordinated customer go-lives 

• SLAs met from day one 

• Clear ownership and reduced escalations 

• High customer trust in delivery and operations 

• Timely and transparent communications are a must! 

Who You Are: 

• Experience leading cloud, technology, or service delivery with a strong customer experience focus 

• Proven background in implementation, onboarding, go‑live, or service delivery management 

• Demonstrated ability to own and coordinate delivery workflows across sales, delivery, engineering, and operations 

• People leadership experience with direct reports, including coaching, prioritization, and accountability 

• Strong customer facing skills, especially during high impact events such as go‑live and escalation 

• Experience and understanding of Azure or AWS cloud quoting tools is a plus 

• Comfortable acting as a single point of accountability for delivery outcomes 

• Based in (or aligned to) the Eastern Canada time zone, with flexibility to support NA and UK stakeholders 

• Ability to work US holidays 

About Us 

At Vision33, we’re forward-thinkers. We deliver cloud-based ERP and business solutions through experienced consultants and trusted technology partners. With an award-winning global team and responsive support, we help organizations run smarter and grow faster. 

• Global Reach: 400+ experts helping businesses succeed around the world. 

• Proven Impact: Cloud solutions that boost efficiency, lasting growth and sustainable financial success. 

• Trusted Expertise: 1,500+ mid-market and enterprise customers count on us to modernize how they work. 

• Culture That Clicks: We put people first — supporting our customers, empowering our team, and celebrating wins together. 

We offer a competitive total rewards program including paid vacation and leaves, retirement plan, health and wellness programs, training and development, and various other employee benefits and perks. We offer exciting opportunities for diverse project work, internal mobility, global travel, and so much more. If you want to be part of a global, diverse, passionate, and fun environment where you can truly make a difference, please submit an online application today! 

For more information on our company, our culture, our benefits, and more, please visit our website at www.vision33.com