Coffee Customer Service Representative

Are you passionate about the perfect brew or espresso machines? Our client in the specialty coffee distributor business is looking for a high\-energy Coffee Customer Service Representative to work in both their in\-person showroom and providing customer service for online clients (phone calls/webchat). If you thrive in a fast\-paced environment and love building genuine relationships with clients, this could be the role for you.

• Full\-time (45 hrs/week)
  Monday–Friday: 9:00am–5:00pm
  Saturday: 11:00am–4:00pm
  


• Optional: 4\-day workweek (37 hrs) with Saturday required.
  

• Customer Support: Handle incoming inquiries via phone and email, providing expert advice on brewing equipment and coffee blends.
  




• Retail Showroom: Greet walk\-in customers in the showroom, demo coffee machines, and create a welcoming, informative experience.
  




• Order Management: Accurately process orders through the system ensuring timely deliver and 100% customer satisfaction.
  




• Problem Solving: Resolve shipping discrepancies and equipment concerns with empathy and efficiency.
  




• Product Expertise: Become a "Coffee Pro" \- Understanding the nuances of the equipment and roasts to best assist the customer.
  




• Support other departments when needed during busy times—you're a team player.
  

Requirements

• A specialty coffee enthusiast (not just a barista—this goes beyond shifts and lattes).
  


• 1\-3 years of experience in Customer Service, Retail, Inside Sales or Hospitality.
  


• You know at least the basics about espresso machines, grinders, and brewers—and you're hungry to learn more.
  


• You’re a people person who brings energy, patience, and great conversation to every interaction.
  


• You want a long\-term opportunity in a company where your passion can turn into a career.
  


• You must be able to get to the Milton location for a 9:00am start time.
  

• Have experience in coffee retail, barista work, or sales of coffee gear.
  


• Know your espresso machines and grinders like the back of your hand.
  

Benefits

• $20/hour to start, with strong potential for future growth.
  


• Full benefits after 3 months (medical, dental, vision).
  


• Paid vacation: 2 weeks in year one, 3 weeks after that.
  


• Paid lunch breaks
  


• Work with fellow coffee geeks in a fun, low\-turnover environment.
  


• Stable, full\-time work in a company that values your input and love for coffee.