Colleague Services Coordinator

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Our Colleague Services team is looking for a Coordinator who’s passionate about creating a welcoming and supportive environment for our on-site community. In this role, you’ll help foster a sense of connection and care through thoughtful service, strong organization, and a commitment to making our colleagues feel at home. If you’re someone who thrives in people-first environments and values teamwork, this could be the perfect fit.

Responsibilities

• Manage all Housing/Activity telephone and counter inquiries including but not limited to: guest passes, parking passes, Lifestyles cards, maintenance concerns, roommate issues, Activity registration. Acting as staff concierge.
• Update and maintain daily cleaning standards for units and buildings
• Co-ordinate the tracking, delivery and or removal all furniture inventory and appliances
• Participate in annual/semi-annual unit inspections, advising on any safety, maintenance or FFE updates
• Participate in administrative tasks related to scheduling and assignment of daily tasks
• Promotes safe working practices and proper use of PPE
• Key inventory, issuing and collection and cost recovery
• Manage all inventories (cleaning, sale items, stationary, etc.)
• Room inspection tracking, reporting and filing
• Maintenance request reporting, tracking and follow-up
• Foster positive working relationships with colleagues across hotel departments
• Record and post all departmental meeting minutes
• Assist in managing the waitlist and room assignment process
• Conduct audits of Housing records and Rent Manager
• Manage and maintain accuracy of the arrival/departure process
• Verbal and written communication with tenants and hotel colleagues
• Assist with other duties of the department as required

• Degree in Hospitality Management or Business Administration preferred
• Possess a strong desire and talent to teach, coach and inspire a team of diverse employees
• Previous experience in a training or supervisory role
• Excellent working knowledge of Microsoft applications required
• Must be able to prioritize work load
• Must be detail oriented, highly organized, with good time management skills
• Strong verbal and written communications skills
• Previous customer service, administration and housekeeping experience
• Possess a valid Alberta driver's license, with a driver's abstract free of any serious demerit points
• Basic understanding of  property maintenance

Physical Aspects of Position:

• Occasional physically demanding duties in residence and outdoors - encompassing standing, walking, bending & lifting (25kg)

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY:  Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.