Collections Analyst

About Avenir Energy Ltd. 

Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America. 

At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a full-time member of our team, you’ll enjoy: 

• Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance, including virtual healthcare. 

• Employee Assistance Program (EAP): Confidential support for you and your family to help improve health and well-being. 

• Retirement Planning: RRSP and TFSA options with employer-matching contributions to help you plan for your financial future. 

• Work-Life Balance: Generous vacation, floater days, and flexible time-off programs to ensure you have time to recharge. 

• Incentive Programs: Annual performance-based rewards for both individual and company achievements. 

Position Overview: 

We are currently seeking a detail-oriented and proactive Collections Analyst to join our Finance team. In this role, you’ll manage a portfolio of commercial accounts and play a key role in maintaining an efficient, customer-friendly credit process. The ideal candidate will be able to evaluate credit risk, resolve issues with professionalism, and build strong working relationships with both internal and external stakeholders. 

Key Responsibilities: 

• Portfolio Management: Oversee a diverse portfolio of commercial accounts, evaluating terms and monitoring account status to ensure a seamless credit process. 

• Credit Oversight: Maintain standardized credit procedures across the company and recommend process improvements to enhance efficiency and customer experience. 

• Decision-Making: Make timely and informed decisions on held orders and payment arrangements within authorized levels. 

• Collaboration: Liaise with branch teams, operations, and sales departments to provide credit-related support and ensure alignment on customer accounts. 

• Customer Service: Respond to credit policy questions from Customer Service Representatives and resolve credit-related concerns in a timely manner. 

• Collections Management: Coordinate with external collection agencies on proposals, settlements, and litigation matters, and follow up as needed. 

• Administrative Duties: Manage credit-related administrative tasks, such as reporting, tracking declined payments, and updating account statuses. 

• Regulatory Awareness: Stay informed about credit and collections legislation, including bankruptcy procedures and creditor protections. 

• Conflict Resolution: Handle escalations and conflicts professionally, balancing business priorities with customer needs. 

• Process Improvement: Continuously assess current processes and systems, offering solutions that improve service levels and compliance. 

Qualifications: 

• Experience: Minimum 3 years of experience in credit and collections, preferably with commercial accounts. 

• Technical Skills: Advanced proficiency in Microsoft Excel and working knowledge of credit management systems. 

• Communication: Strong interpersonal, written, and verbal communication skills with a customer-focused approach. 

• Organizational Skills: Proven ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment. 

• Problem Solving: Analytical thinker with the ability to evaluate complex situations and recommend actionable solutions. 

• Self-Starter: Motivated, quick learner with the ability to work independently while contributing to a team. 

Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage of the hiring process. By applying for a position with Avenir Energy, you understand that we use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You also understand that offers of employment are contingent upon the successful completion of appropriate background checks. The type of checks performed is determined by the role and Avenir Energy’s employment policies. You will be notified during the hiring process which checks you are required to complete. We thank you for your interest. Only candidates selected for an interview will be contacted.