Collections Representative

We are currently looking for a Collections Representative to be a critical team member in the Assessment Services Department.  In this role you will be responsible for the administration of the collection/legal process. You will be accountable for ensuring delinquent employers and employers requesting clearance letters or payment arrangements are complying with the registration, reporting and payment requirements of the Workplace Health, Safety and Compensation Act (the Act).

Role Responsibilities

Some key responsibilities of the Collections Representative include: 

• Determining that the current balance and all transactions processed to the employer account are accurate. 
• Analyzing accounts and processing all information pertaining to: cancellation of WorkplaceNL estimates; interest penalties; payroll adjustments; refunds; accounts receivable transfers; subcontractor charge backs; payment arrangements; legal searches; director’s liability; garnish orders; reduction in judgment balances; bankruptcy/receiverships; recovery of bad debt and legal costs. 
• Contacting delinquent employers, as assigned, for prompt collection via phone or letter.
• Determining and establishing appropriate payment arrangements, based on an employer’s past payment history and established guidelines. 
• Ensuring that follow up collection queues (i.e. refunds, write-offs, payment arrangements, returned mail and personal activity queue, etc.) are worked in a timely manner.

Your Background and Experience

• Minimum of a two-year Business Administration/Management diploma from a recognized post-secondary institution, supplemented by a minimum of one-year related experience in accounts receivable and collections.
• Experience in the area of receiverships or bankruptcies, and knowledge of the Judgment Enforcement Act and the Bankruptcy Insolvency Act would be a definite asset. 
• Knowledge of WorkplaceNL’s legislation, policies and procedures as they relate to the registration, reporting and payment requirements for employers is also required.

What success looks like in this role

• The successful applicant must have demonstrated an ability to show initiative and independent judgment, in addition to having well-developed interpersonal, written and oral communication, organizational, strong analytical and decision-making skills.

Experience and an educational equivalency will be considered.

An eligibility list may be established from this competition to fill future vacancies within a period of six months from the date of this posting. 

We thank all candidates for their interest; however, only those selected for further consideration will be contacted. 

For more information please visit www.workplacenl.ca