Co-Manager

Overview

The role of the Co-manager is to assist the Store Manager in leading the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They drive personal sales by demonstrating and coaching to the La Senza selling behaviours to create a high performance selling culture within their team and achieve the stores sales goals.  They live our values and represent the brand in their behaviours.

Role and Responsibilities

• Support Store Manager in creating a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors


• Participate on the sales leadership team by coaching and developing associates to the Company’s selling behaviors


• Manage and resolve customer relations issues


• Support recruiting, hiring, and onboarding processes to ensure the store is fully staffed to Company’s guidelines


• Support the talent management lifecycle of Sales Associates, including assessment, training, retention, career development, succession planning and recognition


• Lead and delegate, as appropriate, the execution of all company initiatives


• Promote and create a positive work environment, and effectively resolve associate relations issues


• Support the physical inventory process and support the physical inventory process and other store the strategies to reduce shrink


• Ensure standard operating procedures are followed, including damages, transfers and other compliance-related items


• Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies


• Analyze the business and create /communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities


• Support the Store Manager in creating weekly schedules, managing store payroll budget and controllable expenses


• Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide


• Support and reinforce all activities related to providing a safe working environment


• Ensure that housekeeping and maintenance of store is executed properly


• Lead with professionalism and behaviours guided by the company values

Key Success Criteria

• Minimum 1-3 years of retail supervisory or Management experience, clothing preferred


• Ability to foster an environment of exceptional customer service and optimize the Company selling model


• Ability to effectively delegate, follow up and communicate with all levels of the organization


• Ability to assess talent, coach, develop and manage performance


• Business acumen with strong strategic and analytical skills


• Schedule flexibility to include evenings, weekends and non-business hours


• Ability to manage complex and competing priorities through time management and organizational skills


• Professional demeanor that reinforces brand and company standards

Wage Range $20-22/hour