Commercial Sales Support Specialist

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

As a Commercial Sales Support Specialist, you will manage account relationships.

Key responsibilities:

• Create and manage daily customer quotations.
• Negotiate plan and spec jobs with respective house accounts.
• Responsible for some of the order entry, order maintenance, and management of order delivery process.
• Manage weekly bid schedule.
• Prioritize projects and communicates bid date and time, co-coordinating quoting responsibilities and objectives with Commercial Territory Managers.
• Manage quote follow-up process including updating weekly open quote reports, updating CRM to reflect quote status and coordination with 3rd party vendors.
• Assist in credit and collection activities.
• Manage the order credit approval process to avoid delays and past due orders.
• Prepare and manage submittals and orders accurately, reducing manual overrides and allowances.
• Coordinate and manage quotes and orders within guidelines for residential districts.

• High school diploma or an equivalent combination of education and experience. 
• Bachelor's degree or equivalent is preferred.
• Strong abilities with building relationships, listening, persuading, negotiating and managing time.
• Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Knows principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Effective at written and verbal communication.
• Intermediate industry and product knowledge.
• Must be able to use Microsoft Office and Customer Relationship Management software.

Our competitive benefits package includes:

• Comprehensive health, vision, and dental insurance
• Company-matched retirement savings plan
• Employee stock discount program
• Maternity, Parental and other leaves
• Vacation, volunteer time off, well-being days
• Wellness programs

This position offers a base salary and a commission-based plus bonus incentive plan. The total target compensation range for this role is $46,800 to $61,425 (90% base salary plus 10% commission, assuming attainment at plan), and the role also qualifies for additional business objectives incentives. Compensation is based on the candidate’s qualifications, experience, and education.  This is a replacement role with one open position.  

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Artificial Intelligence Disclosure: Lennox uses artificial intelligence tools to assist in screening, assessing, or selecting applicants for this position. These tools may support the review, organization, evaluation, or prioritization of application materials and other information submitted during the recruiting process. Lennox remains responsible for its recruitment process and hiring decisions, and artificial intelligence is used as one part of the overall candidate review process.

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.