Community Connections Liaison

The YMCA of Southwestern New Brunswick is working hard to address the critical issue’s facing the region; the health crisis, population decline, youth outmigration and child poverty. At the Y, we are striving to build a diverse and inclusive community where each person is valued for the unique perspectives and contributions they bring.

The Y offers a diverse set of programs at 19 locations in the city and surrounding municipalities. We are a community of 450 employees and 500 volunteers. If you don’t have a Y story yet – now is your opportunity to get involved. We invite you to come see what the power of belonging can do for you, your career and your community.

Position Overview

The Community Liaison is responsible for working directly with clients by developing and delivering individual and group information sessions that help newcomers connect with their new communities, advocating for clients' needs and their engagement in the community. The Community Liaison is also responsible for fostering partnerships with community organizations related to the YMCA Newcomer Connections department. They create initiatives that bridge gaps between service providers and key partners, enhancing collaboration to better support clients. This position is part of the Community Connections team and works closely with the Client Support Services and Newcomer Programs teams.

Core Responsibilities

• Provide individual on-site or online information sessions to clients and follow-up sessions as appropriate


• Work with newcomers on developing pre-employment return- to- work action plans


• Refer clients to appropriate internal and external workshops and programs according to their settlement goals


• Manage caseloads efficiently and effectively to achieve each client's set goals


• Work with key Team Leads upon all newcomer client arrivals, develop and case manage client's community matching goals


• Provide pre-employment & community related workshops and orientation sessions for every new arrival upon their transfer to Settlement Counsellors caseload


• Refer clients to external partners, including but not limited to Working NB, Learning Exchange, Saint John Newcomers' Centre, Options Outreach, etc., for comprehensive assessments and employment counselling services


• Maintain familiarity with international accreditation processes in all relevant occupational/professional fields


• Navigate the pathways to licensure in clients' fields and help apply for financial support through the Atlantic Immigrant Career Loan Program 
  


• Work with Employment Team Lead to conduct outreach activities with potential employers; survey the business landscape and identify integration and participation opportunities


• Oversee clients' case management including tracking community matching and recording progress and results


• Input and maintain client records, including clients' achievement and program attendance record, in the Y Newcomer Connections CRM database, as directed by the Manager of Client and Community Services


• Submit weekly metrics; quarterly and annual reports as required


• Keep up-to-date information on available training opportunities and educational programs which would enhance client employability


• Participate in monthly staff meetings


• Identify and participate in appropriate professional development opportunities as approved by the Manager of Settlement Services


• Keep up to date with current labour market trends in New Brunswick and the job search needs of new Canadians


• Support Y Newcomer Connections operations, including assistance with events, outreach, and projects as necessary


• Collaborate with other educational and employment service providers in the community


• Carry out additional duties as assigned


• Plan and participate in events as needed

Skills and Qualifications

• A bachelor's degree or college diploma in employment coaching, career development, or any related fields such as psychology, social services or education, HR recruitment, etc., is required


• A minimum of 2 years of work experience in a cross-cultural environment


• Heightened sensitivity to the needs of our newcomer clients


• Exceptional oral and written communication skill


• Exceptional organizational and interpersonal skills


• In-depth knowledge of and advanced user status of MS Office products


• Adaptability and willingness to take on new challenges


• Confident presentation skills


• Approachable and possessing a client-centric solid attitude


• Heightened sensitivity to the needs of our newcomer clients, especially youth


• Ability and willingness to maintain flexible work hours


• Must be fluent in the English language; proficiency in other languages is a great asset


• Employment is contingent on having a clean Criminal Record Check

What We Offer

• YMCA membership


• In - house training and professional development opportunities


• Personal “Y Day”


• Competitive compensation package, including benefits and pension plan


• Opportunities for career growth


• Opportunities for cross training across department


• Paid job related certifications (i.e. First aid/CPR)

We ask qualified applicants to submit their cover letter and resume. The YMCA of Southwestern New Brunswick appreciates the interest of all applicants; however, only those selected for interviews will be contacted.