Complaints Lead, Conduct & Discipline

Come work with us!

If you are a CPA designated professional with experience leading teams and supporting adjudicative or regulatory processes, this role offers the opportunity to apply your expertise in a meaningful and influential way. You will play a key role in guiding complex conduct and discipline work while fostering collaboration, professionalism, and procedural fairness.

The Complaints Lead shares in the execution of the Director’s expansive, numerous and specific responsibilities including those mandated under the Chartered Professional Accountants Act as Complaints Inquiry Committee (CIC) Secretary. The CIC Secretary is a position mandated under the Act and is a position integral to the effective, efficient, and fair operation of CPA Alberta’s complaint and disciplinary processes including policy development, preventative actions, and awareness building initiatives.

The Complaints Lead position plays an important role in the successful execution of the CIC Secretary’s mandate as it relates to management of the complaints process and by the carriage of the broad range of responsibilities described below.

CPA Alberta has offices in Edmonton and Calgary and provides hybrid Telecommuting opportunities (working from home a maximum of 3 days a week).

Further information on the benefits of working with CPA Alberta can be found on our website here.

The ideal person for this role is:

• A strategically astute CPA with 3 to 5 years of administrative law related experience gained from working in conduct and discipline processes in the professional regulatory organization context.


• Inspirational in leading team members.


• Collaborative in working with colleagues.


• Diplomatic and professional in working with internal and external parties.


• Anticipative in identifying issues, foreseeing risk, and developing effective risk mitigation strategies.

What you bring

• Capacity to synthesize and analyze large volumes of complex information.


• Ability to thrive in a fast-paced, dynamic, and high-accountability work environment.


• Superior report writing skills with in-depth knowledge of how to write for a professional regulatory adjudicative audience.


• Proven ability to identify, manage, and reconcile competing priorities, activities, and assignments.

What you will be doing

• Assisting and guiding callers regarding the conduct process and complaint submission requirements.


• Overseeing CPA Alberta’s Complaint process end-to-end, ensuring timely progress.


• Completing initial risk assessments and ranking of complaints, escalating to the CIC Secretary as appropriate.


• Enforcing practice standards and rules of professional conduct through administration of the conduct and discipline process.


• Drafting CIC Secretary reports.


• Drafting dismissal, reprimand, and other adhoc letters (outside of standard process letters) as required.


• Working collaboratively with other internal teams, sharing knowledge, information, and providing guidance and advice.


• Maintaining consumer proposals filed under the Bankruptcy and Insolvency Act and trust related matters.


• Managing complaint deviations, such as deceased member/complainant, probation files, withdrawals etc.


• Reviewing and acting on matters related to act breaches, incapacitated members and insolvency files.


• Overseeing key accountabilities of the Conduct & Discipline Officer including:
  
  
  
  • Department statistics and reporting;
  
  
  • Bankruptcy and Insolvency monitoring process; and
  
  
  • Act breach process.
  
  
  
  


• Provide coaching and supervision of the Administrator and Officer of Conduct & Discipline.

Why CPA Alberta

CPA Alberta is the professional regulatory organization representing Alberta’s more than 30,000 Chartered Professional Accountants (CPAs). Alberta’s CPAs are among the more than 220,000 Canadian CPAs who provide financial and management expertise across the country and around the world, at every level and in every sector. CPA Alberta’s legislated mandate is to protect the interest of the public, protect the integrity of the profession, promote and increase the competence of Alberta CPAs, and regulate the conduct of Alberta CPAs.

We’d love to hear from you

If you have competency in:

• Value and Ethics 


• Teamwork and Adaptability 


• Organizational Awareness 


• Communication 


• Results Management 


• Risk Management 


• Team Leadership 


• Strategic Thinking 

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with every qualification shown, we encourage you to apply. You may be just the right candidate for this or other roles.

Working Specifications

• Fast-paced work environment.


• Infrequent travel between Edmonton and Calgary.


• Occasional work outside of regular working hours may be required.


• This position can be in either Calgary or Edmonton.

CPA Alberta thanks all applicants for their interest and advises that we will contact only those selected for an interview.

Equal Employment Opportunity Statement

In its commitment to an equitable, diverse, and inclusive workforce, CPA Alberta welcomes applications from all qualified persons. We encourage members of equity groups (women, Black, Indigenous peoples, visible minorities, persons with disabilities, and LGBTQ2S+); and all those who may contribute to the further diversification of the organization to apply.

Please notify us if you require accommodation at any time during the recruitment process.