Compliance Manager

The role is within the Global Distribution Compliance team, supporting Manulife Wealth & Asset Management’s overall governance framework. This role will report to the Director, Compliance and liaise with the sales support and marketing teams to ensure its employees are following applicable regulatory requirements and internal policies. The role includes maintaining and revising current compliance policies and frameworks, as well as tracking industry best practices with a focus on continuous improvement.

This role will act as the key advisor to the Sales team on sales practices matters pertaining to NI 81-105, and will engage in review reviewing and monitoring of Sales Practices activities. This person will also provide independent reviews of marketing materials and act as a key advisor to the business as it pertains to 81-102 and internal Manulife policy and procedures. Reviews will include but are not limited to; investment strategy presentations, private fund presentations, fund pitch books and other materials; fact sheets, RFP’s/RFI’s, social media, web content and other such materials which may include both print and digital formats. In addition, the individual will be responsible for tracking global industry best practices with a focus on continuous improvement.

Position Responsibilities: 

• Owning the sales practice-related policy, identifying and recommending necessary updates to current policies, procedures, and manuals to mitigate conflicts of interest and improve adherence to regulatory compliance requirements
• Represent sales practice compliance as a subject matter expert on projects initiated by stakeholders across the organization; assist in reviewing and approving sales practice approval requests submitted by the Sales Support team
• Conduct reviews and investigations with sales teams for Sales Practice violations; Monitor business conduct and investigations for any regulatory non-compliance activity
• Provide compliance training and consultation regarding regulatory requirements and internal policies to the Sales team
• Maintain professional working relationships internally and externally with securities regulators; Support all types of audits as required
• Monitor and stay abreast of distribution-related regulations and assess the impact to sales, marketing, and other communications materials
• Support the retail and institutional side of the sales communications and marketing material review and supporting distribution compliance team projects, such as new product launch, ESG, GIPS, AI review initiatives, and participate in other projects to support the compliance team and business partners as necessary
• Provide advice to firm personnel regarding distribution compliance-related matters
• Work collaboratively as part of a broader team, while serving as an individual contributor, setting direction, establishing goals, and managing assigned tasks.
• Be capable of handling advanced compliance work
• Share best practices with the team to ensure consistent development and maintenance of business, processes, or products in compliance with company and regulatory requirements.
• Collaborate with all areas of the organization to ensure compliance needs and business goals are met.

Required Qualifications: 

• At least 3-5 years of compliance-related experience in investment management and the mutual fund industry, and applicable regulatory requirements for Investment Fund Manager, Portfolio Manager and Commodity Trading Manager categories of registration.
• A Bachelor's/Master's degree is required. 
• In-depth knowledge of NI 81-102 and NI 81-105, and a working knowledge of NI 31-103, NI 81-106 and NI 81-107 requirements related to investment funds and applicable securities regulations
• Strong understanding of Canadian sales practices, regulatory framework and industry best practices
• Knowledge and proficiency with AI tools, including the ability to use AI to streamline workflow, analyze information, and support compliance processes.
• The ideal candidate possesses a compliance background and/or experience in a controls function and has a strong understanding of regulatory requirements as they impact business activities (e.g. NI 81-105), knowledge of the regulatory environment, including challenges and upcoming trends.
• Strong technology skills, including knowledge of applicable compliance or business systems
• Completion of CSC (Canadian Securities Course) or equivalent
• Excellent problem-solving and analytical skills with a creative mindset
• Understanding of the regulatory environment in which the Company operates and a strong understanding of key compliance requirements applicable to the business
• Ability to analyze technical information, make appropriate recommendations to decision makers and make decisions
• Proven leadership, coaching and mentoring skills.
• Strong written and verbal communication skills and organizational skills, with a positive attitude and proven ability to negotiate and influence others to obtain desired results.

Preferred Qualifications: 

• Experience and knowledge of Salesforce is considered an asset

When you join our team: 

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.