Computer Technician

Daxtech IT Solutions is a people-centric IT firm in beautiful Victoria, BC. We are a vibrant community of professionals with ample growth opportunities. We actively seek to create an energizing workplace that brings out the best in all of us.

We’re looking for a dedicated and detail-oriented Computer Technician to join our team. You’re a great candidate if you thrive on solving technical issues, enjoy working with clients, and take pride in providing efficient and effective support. You value doing what you say and have a proactive, can-do attitude. You’re not afraid of challenges and enjoy working as part of a close-knit team. At Daxtech, you’ll be supported in growing your skills and contributing to a dynamic, professional, and rewarding environment. If this sounds like you, Daxtech may be a great fit!

In this role you’ll find yourself doing these tasks:

• Assist with the Triage Board to ensure new tickets are processed and assigned efficiently.


• Answer client phone calls and emails as needed.


• Install, upgrade, or remove hardware both onsite and on the bench.


• Ensure the bench is clean and fully stocked.


• Keep the recycling and system retirement area clean and organized.


• Perform basic backup and antivirus (AV) management.


• Conduct basic endpoint maintenance checks.


• Set up new user profiles and computers.


• Document processes and updates in tickets or Daxtech’s information repository.


• Troubleshoot common client issues, such as:
  
  
  
  • Password resets.
  
  
  • Outlook/phone mailbox setup.
  
  
  • Local app and profile troubleshooting.
  
  
  • Slow computer reviews.
  
  
  • Junk filter configurations (whitelisting and releasing false positives).
  
  
  • Basic printer troubleshooting.
  
  
  
  


• Provide onsite support to resolve issues, including:
  
  
  
  • New workstation deployments.
  
  
  • Connectivity issues.
  
  
  • Desk setups and cleanups.
  
  
  • Small network device installations.
  
  
  • Remote hands assistance for other technicians.
  
  
  
  

We Offer:

• Competitive pay.


• Full benefits (Medical, Dental, and Vision).


• Minimum 3 weeks/year paid vacation after the first year.


• Communications and vehicle allowance.


• Education reimbursement.


• Company events & social hours.


• Free on-site parking at the Victoria Office

Must Have:

• Professional experience and personal experience with computers and troubleshooting is necessary.


• A strong understanding of basic troubleshooting and customer service skills.


• A passion for problem-solving and a drive to grow professionally.