Concierge Agent

Edison Properties is a property management company that has been in business for over 50 years providing apartments for rent ranging from cozy and comfortable bachelor apartments to luxurious penthouse suites in the Winnipeg market. At Edison Properties, we strongly believe in giving back to our community and take pride in providing quality customer service based on a foundation of care, respect, and integrity.

We are seeking a permanent, full-time Concierge Agent to maintain the interior and exterior of one of our residential building, to ensure that it is kept clean, attractive, and in safe and operational condition. This position reports to the Resident Manager and may act as their backup during short-term absences. Our ideal candidate is customer-focused and able to effectively problem solve in stressful situations. The candidate adheres to an on-call schedule and is a point of contact for our tenants.

Responsibilities:

• Provide professional, friendly service at the concierge desk; greet residents and visitors warmly.


• Receive, log, and distribute packages, deliveries, and mail.


• Supporting the Resident Manager through assisting with move-ins, building cleaning and maintenance, providing backup for short periods of absence.


• Assist with booking building amenities (e.g., gym, party room, guest suites).


• Promote on-site amenities and provide information about local services and attractions.


• Coordinate with maintenance, housekeeping, and property management teams to resolve issues efficiently.


• Cleaning the interior and exterior of the property including garbage disposal, snow clearing, and maintenance of common areas such as the lobby, gym/spa, hallways, and parking areas. Adhering to cleaning schedules and standards.


• Working in all types of weather conditions including extreme cold during the winter months to ensure snow clearing is complete and safety sand is applied to all high traffic areas.


• Provide emergency support for the building after regular business hours.


• Completing security checks, for example monitoring “no parking zones,” checking common areas after hours.


• Assisting with basic maintenance as required.

Qualifications:

• Prior working experience of 1-2 years in property management is considered an asset


• Previous customer service experience is considered an asset


• Previous caretaker experience is considered an asset


• Excellent communication and effective problem-solving skills


• Detail-orientated and self-motivated


• Must be flexible to work evenings, weekends, and on-call shifts as required.


• Overtime may be required outside normal hours of work to accomplish duties during periods of heavy work requirements


• Must be physically capable of performing the duties of the position (i.e., unload heavy items/equipment/supplies, work from ladders, push/pull large and heavy containers, etc.)


• Satisfactory Criminal Record Check and Vulnerable Sector Check

We recognize that employee satisfaction is integral to the company’s success and offer a friendly and positive work environment along with excellent pay and benefits that include, health and dental coverage, health care spending account, group life insurance and a group DPSP/RRSP matching program. We want work to be a source of pride and personal fulfillment for our staff as they contribute to our joint success.

We thank all applicants, but only those chosen for an interview will be contacted. Reasonable accommodation will be provided throughout the recruiting process and any requests for accommodation will be dealt with in a timely manner.