Conflicts Clerk - 2+ Years - Toronto or London (Hybrid)

With offices in London, Toronto, Strathroy and Kitchener, Lerners provides a full range of legal services throughout Southwestern Ontario. Lerners maintains an attractive work environment with excellent support services and state-of-the-art technology. Lerners’ employees enjoy a fast-paced work environment and a supportive, collegial culture. Our positions are best suited to individuals who take pride in their work and understand the importance of exceptional client service. 

At Lerners, we believe exceptional client service also happens behind the scenes. We are seeking a detail-oriented and collaborative Conflicts Clerk to join our Administrative Services team. In this role, you will play an important part in supporting the firm's client and matter intake processes, helping ensure information is accurate, confidential, and processed efficiently. If you enjoy working with data, have a keen eye for detail, and thrive in a fast-paced professional environment, we would love to hear from you. The ideal candidate will have at least two (2) years of experience working in a similar position. This is a Hybrid position and requires a minimum of 3 days in office or as required.

About the Role

As a Conflicts Clerk, you will support the onboarding of new clients and matters by conducting conflict searches, processing client verification requirements, maintaining firm databases, and assisting with confidentiality and information management processes. Your work will contribute directly to the smooth and timely operation of the firm's client intake processes while helping maintain the accuracy and integrity of important client and matter information.

As a conflict clerk, key accountabilities would include:

Client Intake & Conflict Searches

• Conduct conflict searches using firm databases and systems.


• Process client verification requirements in accordance with firm procedures and regulatory obligations.


• Open and maintain client and matter records.


• Review intake documentation for completeness and accuracy.


• Follow up to obtain missing or incomplete information.


• Support the timely opening of files and matters across the firm.

Information Management

• Maintain and update client, contact, entity, and matter information in firm systems.


• Enter, validate, and maintain limitations database records.


• Review information for accuracy, consistency, and completeness.


• Perform routine database maintenance and data quality reviews.


• Identify and resolve routine discrepancies while escalating more complex issues as needed.

Confidentiality & Compliance

• Process privacy wall and confidentiality requests.


• Safeguard confidential, privileged, and sensitive information.


• Support compliance with firm privacy, confidentiality, and records management requirements.


• Monitor information for inconsistencies and refer concerns for further review when appropriate.

Administrative Support

• Maintain accurate records related to conflicts and client intake activities.


• Respond to routine inquiries regarding client and matter setup processes.


• Assist with audits, reporting, and data validation activities.


• Contribute ideas that improve efficiency and service delivery within the conflicts and intake function.

What You Bring

Education

• Post-secondary education in Legal Administration, Office Administration, Business Administration, or a related field is an asset.

Experience

• Administrative experience in a law firm, professional services environment, or data-focused role is considered an asset.


• Experience working with legal software, practice management systems, or database applications is preferred.


• Familiarity with conflicts, client intake, records management, or legal administration processes is an asset.

Skills & Attributes

You are someone who:

• Has exceptional attention to detail and accuracy.


• Enjoys working with information, systems, and processes.


• Can manage competing priorities and deadlines effectively.


• Maintains a high level of confidentiality and professionalism.


• Communicates clearly and professionally with a wide variety of stakeholders.


• Possesses strong organizational and time-management skills.


• Is comfortable learning and using technology and databases.


• Works well independently while also contributing positively to a team environment.


• Demonstrates a commitment to quality, client service, and continuous improvement.

How to Apply:  

Interested candidates should submit an application including an updated resume and cover letter to our career portal by October 27 at 5:00 p.m. Only candidates who have been selected for an interview will receive a response.  

Target Hiring Range: $47,595 to $56,300

Commensurate with skill level, years of experience, and aligned with internal and market equity. 

This posting reflects an existing vacancy within the organization. 

Benefits of Working at Lerners:

Working at Lerners is both challenging and rewarding. Lerners is proud to offer a competitive salary and benefits package: 

• Health, Extended Health, Dental and Vision care


• Eligibility for salary adjustments and performance-based incentive bonuses


• LTD insurance


• Life insurance


• Fitness/Parking/Transit reimbursement


• RRSP matching program


• Paid Volunteer Time


• Lerners Birthday Program


• Referral Bonus


• Employee Assistance Program


• Hybrid work arrangement eligibility (3 days per week in office)

Accessibility & Inclusion

We’re committed to equity, diversity, and inclusion, and supporting applicants of all abilities. If you require accommodation at any stage of the recruitment process, please get in touch with us at [email protected].