Consultant Conversion - Lead Business Analysis : Job Level - Director

Position Summary:
The Business Analyst will serve as a critical link between business stakeholders and the ServiceNow engineering and automation team. This role is responsible for gathering requirements, analyzing processes, and ensuring successful delivery of automation solutions within the ServiceNow platform. The ideal candidate will have strong analytical skills, a deep understanding of IT service management, and experience working in agile environments.

Key Responsibilities:
- Requirements Gathering & Analysis:
o Collaborate with stakeholders to capture and refine business requirements for ServiceNow workflows and automation initiatives.
o Document functional specifications and ensure alignment with organizational standards.
- Process Optimization:
o Analyze existing workflows and identify opportunities for automation and improvement.
o Support design discussions and contribute to solution architecture decisions.

- Project Coordination:
o Work closely with developers, QA, and engineering teams during sprints to ensure timely delivery.
o Participate in agile ceremonies (daily stand-ups, sprint planning, retrospectives).
- Testing & Validation:
o Assist in creating test cases and validating solutions against requirements.
o Support integration of Automated Testing Framework (ATF) with CI/CD pipelines for pre-deployment checks.
- Documentation & Reporting:
o Maintain process documentation, user stories, and knowledge base for workflows and automation solutions.
o Provide regular updates to leadership on progress and risks Required Qualifications:
- Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
- Strong understanding of ServiceNow platform, including workflows, service catalog, and integrations.
- Experience in business analysis within IT service management or automation projects, certifications preferred.
- Familiarity with Agile/Scrum methodologies and tools (e.g., Jira).
- Excellent problem-solving, analytical, and communication skills.

Preferred Qualifications:
- Exposure to ServiceNow development concepts (client/server scripting, Flow Designer).
- Knowledge of DevOps practices
- Experience with performance testing and security compliance checks.
- Proficiency in data analysis and reporting tools.


Core Competencies:
- Detail-oriented with a proactive approach to identifying process improvements.
- Strong stakeholder management and ability to translate technical concepts into business language.
- Adaptable and eager to learn new technologies and practices.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.