Consumer Services Representative (nine month contract)

What You’ll Do

· Respond to consumer inquiries about our products, ingredients, packaging and nutrition information via phone, email and other communication channels.

· Investigate and resolve consumer complaints with empathy, professionalism and sound judgment.

· Escalate quality or food safety concerns to the appropriate internal teams.

· Accurately document consumer interactions and maintain detailed records within our systems.

· Identify trends in consumer feedback and share insights that help improve products and the overall consumer experience.

· Stay current on product launches, formulation updates and company policies to provide accurate information.

· Represent the Nature’s Path brand with warmth, authenticity, and professionalism in every interaction.

What You’ll Bring

· Previous experience in customer service, consumer care, contact center or a similar customer-facing role.

· Exceptional written and verbal English communication skills. French is an asset but not required. 

· Strong problem-solving skills and the ability to navigate sensitive situations with empathy.

· Excellent organizational skills with strong attention to detail.

· Comfortable learning technical product information and translating it into clear, consumer-friendly language.

· Proficiency with Microsoft Office and experience working with CRM or customer service software is an asset.

Details

Located in Richmond, BC | Hybrid (4 days/week in office)

Nine month contract opportunity, starting ASAP

Salary: $52,500 (prorated for the contract)