Contents Manager

ServiceMaster Restore Fraser Valley provides emergency response, restoration and reconstruction services to the insurance industry, residential and commercial customers. We offer a wide range of services that remediate conditions caused by fire, flood, wind, mold, and other hazards.

ServiceMaster Restore fosters a culture of team work and efficiency, where the balance of hard work and fun is encouraged, and employee care is valued. We offer competitive wages and benefits which include Health, Dental, Paramedical, and an RRSP savings plan.

Get it done right, can-do attitude, win as a team. These are our Core Values. We are growing and looking for a Contents/Warehouse Manager who embodies these values and wants to be part of our Abbotsford Production team.

As a Contents/Warehouse Manager, you will work closely with the Project Manager on restoration projects by dispatching your team to complete content cleaning jobs, administration, communication, and meeting or exceeding key performance indicators (KPIs).

· 3-5 years experience in Restoration an asset

· Experience in dispatching/scheduling

· Experience in logistics/warehousing (an asset but not required)

· Ability to work in constantly changing environment and prioritize tasks

· Driven to ensure our customers receive timely, high quality service while maintaining company compliance with insurance regulations, protocols and timelines

· Attitude of learning and ownership of the job

· Organization, detail orientation and accuracy

· Strong ability to motivate/coach staff towards excellence

· Problem solving/investigative skills

· Initiative to start jobs and finish them through to completion

· Ability to juggle multiple projects with superb accuracy and follow through

· Empathy with clients/customers who have experienced loss of personal property

· Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.

· Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.

· Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.

· Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.

· Manages Work – manages one’s time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.

· Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.

· Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.

· Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.

· Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

Job Type: Full-time, Mon – Fri

We believe that everyone has the right to a healthy and safe work environment. ServiceMaster Restore of Fraser Valley has a ZERO tolerance policy for bullying and harassment.

Salary: Competitive salary, Health/Dental benefits, RRSP savings plan