Contract Manager

Commissionaires Nova Scotia (CNS) is the province’s leading provider of security, safety, training, and identification services. Winner of the Halifax Chamber of Commerce Not-For-Profit of the Year 2024, we are a part of the Canadian Corps of Commissionaires, our parent federation employing over 22,000 commissionaires across Canada. We exist to provide meaningful employment for veterans of the Canadian Armed Forces and RCMP, their families, and anyone else who wants to contribute to the security and well-being of Nova Scotians.

We are looking for a highly engaged, positive, and professional Contract Manager. You'll play a key role in the success of our organization through your contribution to the safety, security, and protection of our valued clients' people and property.   

We are recognized for providing the highest quality of security services in Nova Scotia, with global certifications for our exceptional customer service, management standards, and environmental stewardship.

WHAT WE OFFER
A sought-after employer and community partner, we can help you achieve your goals through challenging work, professional development, and career advancement opportunities. We strive to continually improve and leverage technology in the security industry across Nova Scotia.

Join the 2024 Not-For-Profit of the Year and benefit from:

• Competitive pay rate ($65-70K)


• Health, drug, and dental benefits


• Life and accident insurance


• Annual vacation leave, plus up to 3 paid personal days per year


• 10 paid Sick Days per year
  


• Paid Federal Holidays


• Commissionaires Retirement Savings Program (RRSP/TFSA matching)


• Free uniforms and equipment (if applicable)


• High-quality, formal, and paid on-the-job training


• Annual paid loyalty award


• Education assistance funds and family scholarship programs


• Advancement opportunities within a large, national organisation
  


• Free, on-site parking at Halifax Stanfield International Airport

POSITION SUMMARY

Reporting directly to the CNS Account Manager, the Contract Manager is responsible for the professional and effective delivery of security services at the Halifax International Airport, leading an overall staff in excess of one hundred personnel. The Contract Manager will be responsible for building and maintaining strong professional relationships amongst the client, the client’s staff, and CNS personnel.

MAJOR RESPONSIBILITIES

Client Services

• Acts as the single point of contact for the HIAA Security Services Contract


• Ensures consistent service delivery is achieved and maintained, including but not limited to, providing enough qualified and trained staff in accordance with contractual obligations, timely and accurate reporting to the client of service delivery or security-related events, and robust follow-up to client concerns or queries


• Develops superior partnerships and relationships with the client


• Provides extensive client support, focusing on client satisfaction and relationship building


• Investigates and resolves client and employee concerns in a timely manner


• Monitors the health and sustainability of stakeholder relationships within the assigned scope and boundaries


• Optimizes the efficiency of the contract by controlling areas such as overtime and other expenses


• Identifies areas for growth within the contract


• Participates in the contract renewal process

Personnel Management

• Provides supervision and mentorship to HIAA Security Services Manager (SSM), Pass Control Supervisor (PCO), Security Compliance Officers (SCOs), and Shift Supervisors


• Provides visible and present leadership and management to all staff assigned within their chain of command


• Participates in and contributes to daily, weekly, and monthly leadership meetings, as required


• Develops Commissionaires under their leadership so they continue to improve their performance on behalf of the client and CNS


• Monitors performance against KPIs


• Develops succession plans for leadership within their chain of command


• Ensures the SSM, PCO, SCOs, and Supervisors are developing effective and sufficiently trained security teams


• Works with People and Culture to ensure all legislative requirements and CNS policies are always adhered to


• Works closely with People and Culture on the appropriate placement of staff at the client’s site(s)

EDUCATION & KNOWLEDGE

Education (Preferred): Bachelor of Management Degree and/or advanced leadership/management training courses or equivalent experience

Certifications Required (training to be provided): 

• Emergency First Aid


• Canadian Airports Security Awareness Program (CASAP)


• Human Factors


• Commissionaires Security Officer Course (CSOC)


• Aviation Security (AVSEC)


• Accessibility for All


• Incident Command System


• Ability to obtain a RAIC

Skills and Abilities Required:

• Superior leadership skills


• Superior verbal and written communication skills


• Superior problem-solving and decision-making skills


• Superior attention to detail and demonstrated professionalism in delivering high-quality customer service


• Superior customer service focus, including the ability to work with confidential information


• Strong analytical and organizational skills


• Strong interpersonal skills and being a team player


• Strong computer skills


• Flexible and able to effectively multitask


• Able to effectively work with individuals from diverse backgrounds


• Ability to maintain a high degree of confidentiality

Professional/Technical Knowledge Required: 

• Five (5) years of experience working in security management or a related field, and experience working within the aviation industry would be considered an asset.


• Proven experience implementing, enforcing, and overseeing complex programs in a highly regulated environment.


• A knowledge of airside access procedures, restricted zone protocols, and Transport Canada aviation security standards.


• Previous experience working with airport authorities or other highly regulated agencies (e.g., DND, HPA...).


• Be knowledgeable of, or be willing to learn, Canadian Air Transportation Regulations (SOR/88-58), the HIAA Airport Security Plan, and all other pertinent HIAA orders and directives. 
  
  
  
  • Be knowledgeable of, or be willing to learn, provincial and federal legislation that may impact operations, including:
    
    
    
    1. Canada Labour Code
    
    
    2. Nova Scotia Labour Act
    
    
    3. Nova Scotia Occupational Health and Safety Act
    
    
    4. Freedom of Information and Protection of Privacy Act
    
    
    5. Human Rights Act
    
    
    6. Labour Standards Code
    
    
    7. Workers’ Compensation Act