Contract Manager, Facility Management & Operations

BUILD YOUR CAREER AT BLACK & MCDONALD

Black & McDonald is an integrated, multi‑trade service provider that safely delivers high-quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With 100+ years of diverse market experience, we are a forward‑thinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.

ABOUT THIS CAREER OPPORTUNITY

Black & McDonald’s Ottawa team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

The Contract Manager will lead the provision of Facility Management Services for a portfolio of key clients, reporting to the Department Manager. The successful candidate will be responsible for overseeing and managing all aspects of contract delivery, from contract performance to change order negotiation.

Duties and responsibilities include, but are not limited to:

• Contract Administration:
  • Oversee and manage contracts for facilities management services. Ensure compliance with Service Level Agreements (SLAs) and reporting requirements. Review contract terms for alignment with company goals.
• Service Delivery:
  • Coordinate service delivery (maintenance, repairs, custodial, etc.) with internal teams. Maintain schedules and monitor quality assurance to meet deadlines and performance standards.
• Stakeholder Management:
  • Act as the primary contact for contract stakeholders. Foster relationships, address concerns, and collaborate with subcontractors to ensure contract compliance.
• Compliance & Risk Management:
  • Ensure adherence to federal, provincial, and internal regulations. Mitigate risks and maintain accurate contract performance records.
• Financial Management:
  • Manage contract budgets, approve invoices, and provide financial performance reports.
• Contract Modifications & Renewals:
  • Oversee contract changes, extensions, and renewals. Identify opportunities for improvement and present them to leadership.

COMPETENCY REQUIREMENTS

• Bilingual in French & English considered an asset
• Communicates Effectively
• Customer Focus
• Problem Solving and Innovation
• Maximizes Business Performance and Team Effectiveness

EDUCATION REQUIREMENTS

• Bachelor’s degree in Business, Facilities Management, or related field
• Certification in Contract Management (CPCM, CFCM) or Facility Management (FMP, CFM) would be considered an asset

WORK EXPERIENCE REQUIREMENTS

• 5+ years of contract management experience, preferably in facility agreements.
• Familiarity with federal building codes, safety, and environmental regulations

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

• Must be able to hold and maintain a Secret Level Security Clearance
• Proficiency in contract management software and MS Office
• Demonstrated experience in problem solving abilities

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.