Number of Applicants
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Join Teleperformance – Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
About Us
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins
About the job
We are currently seeking Onsite Customer Service Representatives to answer inbound calls and emails regarding product questions and sales, shipment queries, billing services, and general customer service questions.
We are currently hiring for this Toronto and GTA area for this onsite position. Office Location - 75 Eglinton Ave E, Toronto ON M4P 3A4
This is a Customer Service/Sales Contract position and will end in 2 months (with a possibility of extension if needed by the business) (to be determined).
Your responsibilities
Transmit Teleperformance and our client values in every interaction
Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
Provide excellent customer support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
Troubleshoot mobile technology, equipment and system problems while educating the customer on support options and steps being taken to resolve the issue.
Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge
Work with confidential customer information and treat it sensitively
Use software to source and input customer data accurately as related to the inquiry
May perform other related duties and assignments as required and as assigned by supervisor or manager
Job Requirements / Qualifications
Must be at least 18 years of age
High school or GED
Satisfactory background check.
Solid computer/internet/keyboarding skills. Ability to accurately type minimum 30 wpm.
Strong work ethic with proven dependability.
Ability to quickly learn new applications and processes.
Strong verbal and written communication skills.
Professional and courteous telephone manner.
Excellent verbal skills; basic writing skills.
Able to handle routine and repetitive tasks at varying pace.
Flexibility to work additional hours as needed.
Maintain acceptable attendance.
Available to work full time in Toronto onsite location
Hours of Operation: 9:00 am to 12:00 am (open to this window), 7 days a week, Weekends - Mandatory, no paired days off
What we offer
Paid training
Competitive salary with incentive programs
Positive and supportive environment
Opportunity for extension of contract or permanent roles based on performance
Benefits & Perks
Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan and the opportunity to grow in the organization.
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs
Location
Onsite - TP Toronto Office
Pay
Pay rate – 18 CAD per hour.
Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs
Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
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