Coordinator, Office Experience

At Sony Music Entertainment Canada Inc., we fuel the creative journey. We have played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We have nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time. Today, we work in more than 60 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we are committed to artistic integrity, transparency, and entrepreneurship. 

Reports to: Vice President, People Experience 

Work Location: Liberty Village, Toronto 

Salary Grade: 28 

Salary Range: $45,000 to $52,000 CAD 

Job Type: Full Time, Permanent 

Work Arrangement: Five (5) days/week onsite, 8AM–4PM and/or 10AM-6PM 

Job Description 

The Coordinator, Office Experience supports the day-to-day operation of the workplace by delivering office services and maintaining an organized, professional, and safe environment.  Responsibilities include reception, mail and courier coordination, supplies management, access control, kitchen upkeep, general office cleanliness, and preforming minor office maintenance such as assembling or moving furniture and troubleshooting basic facility issues. 

The Role

The Coordinator, Office Experience will: 

• Greet and assist employees, visitors, couriers, and vendors professionally. 


• Manage visitor check-ins, temporary passes, and security protocols. 


• Answer and route phone calls, emails, and general inquiries. 


• Maintain clean and organized reception, mailroom, and storage areas. 


• Sort and distribute mail and packages. 


• Prepare and track outgoing courier shipments. 


• Restock office and kitchen supplies; track inventory levels and place supply orders as needed. 


• Issue and track badges, fobs, and parking assignments. 


• Lead daily walkthroughs for cleanliness, maintenance and safety needs. 


• Run and empty the dishwasher; maintain kitchen tidiness. 


• Support meeting room setups and office moves. 


• Maintain first-aid supplies, support safety procedures, and conduct regular Health and Safety inspections. 


• Ensure efficient storage practices and accurate inventory tracking. 


• Assist with seating updates and workspace planning. 


• Create, maintain, and update Office Experience documentations, including SOPs, vendor contact lists, and reference guides. 

Qualifications: 

• 1–2 years of office administration, reception, or facilities experience. 


• Comfortable performing basic office maintenance and hands-on tasks (minor repairs and assembling and adjusting furniture).


•  Ability to safely lift and move items weighing up to 50lbs. 


• Proficiency with Microsoft 365 applications (e.g., Outlook, Excel, Word, Teams, and PowerPoint). 


• Strong communication and interpersonal skills. 


• Highly organized with strong attention to detail. 


• Ability to multitask in a fast-paced environment. 

What We Give You: 

• A modern, diverse, and innovative work environment.  


• An investment in your learning & development.  


• An excellent range of benefits, including health and dental group insurance, life insurance, short and long- term disability plans, group RRSP Pension plan, tuition reimbursement, an EAP program, Health and Lifestyle Benefit Plan.  


• Winter recess (office closure Christmas through New Year’s).  

We thank all applicants for their interest in exploring employment opportunities with Sony Music Entertainment Canada Inc., however only those selected for an interview will be contacted.  

Sony Music Entertainment Canada Inc., is committed to Employment Equity and maintaining a diverse workforce. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our People Experience team. Reasonable accommodation will be determined on a case-by-case basis and your request will be responded to as soon as possible.