Coordinator, Operations Support

Toronto Parking Authority is looking for a dynamic individual to join our team as our Coordinator, Operations Support. The Coordinator, Operations Support, reporting to the Manager, Technical Services, is responsible to support day-to-day operational activities in Toronto Parking Authority’s On-Street portfolio by driving continuous improvement efforts, supporting the planning, execution and delivery of critical operational activities, supporting the coordination of various cash handling and processing functions by leveraging key performance indicators, changing operational trends and best in class practices with multiple stakeholders to deliver an effective and efficient operation.

RESPONSIBILITIES

• Coordinate various activities of the On-Street portfolio to ensure the efficient delivery of operations, including but not limited to the planning, organizing and assigning of functions required to support parking equipment, technology and cash management.
• Track and measure the performance of service from contractors, service providers and other stakeholders relating to on-street parking operations through the use of KPIs and other metrics; recommend and help implement change to drive improved service delivery.
• Create, update and maintain various data and inventory records in TPA’s GPS/AVL/SAP/PowerBI/Flowbird/Citrix/pkfneo and other Asset Management Systems. 
• Develop and maintain operational instruction manuals, Standard Operating Procedures (SOPs) and business processes, including but not limited to the mapping of all parking and meter rate profiles. 
• Create, submit and actively monitor work orders required to support any and all functions of parking operations to ensure the efficient delivery of services required to meet business needs. 
• Coordinate and conduct as required the replenishment and collection of revenue from parking equipment, ensuring that an appropriate level of revenue is maintained at all times, ensuring accuracy of financial information reported to finance and auditing recommendations.  
• Where discrepancies are found, coordinate with stakeholders to reconcile revenue by performing investigations and or audits, quantifying results and determining corrective actions.
• Identify areas of loss prevention, risk mitigation, and operations efficiencies that may help the business.
• Liaise with other departments by coordinating adherence to corporate policies, customer service protocols, and safety standards, report maintenance issues and potential claims.  
• Generate custom reports on a regular and ad hoc basis, relating to the performance of On-Street portfolio including but not limited to revenue, transactions, distinct parking configurations, transactions; draw insights and make recommendations based on these reports.
• Provide project management support in the development of new programs by actively participating in the implementation of all On-Street parking-related initiatives, providing an Operations perspective, preparing project plans and documentation, and implementing roll-out.
• Conduct field investigations, audits of parking equipment, prepare reports, coordinate with City Traffic Operations and Signs and Markings staff, in response to request for the installation, relocation and removal of parking equipment or technology including issuance of internal and external work instructions and selecting and marking locations in the field for the installation of parking equipment or technology.
• Conduct operational reviews and assessments of TPA’s business processes related to the various facets of parking operations and recommend continuous improvement measures to ensure efficiencies in TPA’s workflows and use of its resources.
• Support departmental projects and programs by reviewing current strategies and processes, undertaking research on best practices, performing qualitative and quantitative analysis, providing recommendations, collect, and interpret data and identify and assess the pros and cons of possible strategies for implementation.
• Support parking equipment updates, creation of work orders, monitoring of implementation and quality assurance testing. 
• Track, log, and maintain parking services key inventory levels, including issuing and ordering keys as required.
• Oversee coin and cash canister inventory by monitoring and logging inventory, ensuring appropriate stock levels, and resetting canisters as needed to support field operations.
• Coordinate and maintain professional working relationships with external vendors such as Precise and Brinks to support accurate and timely money reconciliation processes.
• Maintain parking machine equipment inventory by tracking and documenting inventory levels, storage status, and equipment movement to ensure accurate reporting and operational readiness.
• Complete other duties as assigned.

QUALIFICATIONS:

• Post-secondary school diploma or degree or combination of education, training and/or experience in the transportation industry, operations, customer service or equivalent experience.
• Minimum 3 years related experience.
• Proficiency using all Microsoft Office applications, with ability to acquire knowledge of SAP.
• Previous experience using SAP considered an asset. 
• Knowledge of City of Toronto Municipal Code, relevant by-laws and regulations related to On-Street parking would be considered an asset.
• Knowledge of project management process with a continuous improvement mindset. 
• Must possess a valid Class “G” Driver’s License for the Province of Ontario.
• Ability to acquire knowledge of Toronto Parking Authority’s On-Street programs and business activities, in order to help obtain, identify and analyze and validate operational performance issues including identify trends and issues.
• Ability to respond to organizational needs by producing reports with factual information based on specified requirements.
• Superior attention to detail, taking pride in accuracy.
• Self-starter and independent. Team-oriented and results-driven.
• Demonstrate complex problems solving skills.
• Ability to maintain confidentiality, be tactful in all dealings, be self-motivated and work effectively alone or in a team. 
• Purchasing, payables, and tendering process knowledge.
• Proven customer service orientation with effective communication skills (verbal and written).
• Excellent time management and organization skills, with the demonstrable ability to multitask while working in a fast-paced, dynamic environment.
• Internal candidates: Employees must have at least one (1) year of continuous service in their current role to be eligible for application.

JOB INFORMATION
Vacancies: One (1) Full Time Permanent position
Salary Range: $58,707 - $69,067

AI may be used as a support tool in our hiring process. All final decisions are made by trained staff. 
 

About the Toronto Parking Authority

Toronto Parking Authority (TPA) is the largest municipal parking operator in North America, third largest bike share operator and largest operator of municipally owned EV charging in Canada. At the Toronto Parking Authority, we aspire to create a seamless customer experience that delivers on choice, ease, and speed through the City. We are proud to be a major strategic asset for the City in supporting Toronto’s Mobility goals. Our advancements, such as enhancements to the Green P app, the expansion of Bike Share Toronto and establishment of a new systems operating centre reflect our commitment to innovation and service excellence.