Coordinator, Region Office Operations - Sydney NS

POSITION SUMMARY: The Coordinator, Region Office Operations serves as the primary point of contact, delivering services to both internal and external clients of IG Wealth Management. This role involves welcoming clients at reception, addressing inquiries related to key business transactions, and handling general administrative and facility support tasks. If you are a proactive individual with excellent communication skills and a knack for multitasking, we would love to hear from you!

RESPONSIBILITIES:

• Reception Duties: Welcoming clients and office members, managing incoming calls, and overseeing supply inventory.


• Mail and Courier Management: Handling receipt, preparation, and distribution of mail and couriers.


• Meeting Room and Facilities Support: Arranging meeting rooms, setting up technology, maintaining office equipment, and conducting regular facilities reviews.


• Advisor Network Support: Providing guidance on policies, procedures, and resources, including training on digital tools.


• Onboarding and Training: Assisting with onboarding new members, system training, form information, office procedures, escalation support, and general inquiries.


• Administrative Support: Offering additional administrative assistance to the Manager, Region Office Operations as needed.

QUALIFICATIONS:

• Minimum 2 years of administrative and reception experience preferably in the Financial Services industry


• Post-secondary education in a business discipline is an asset


• Demonstrated strengths in:

• Client service orientation – Understanding and addressing the needs and perspectives of internal and external clients


• Accountability - Results oriented, takes ownership and delivers on commitments


• Communication – Clear, concise, tactful, listens actively and objectively, open and consistent communication


• Critical Thinking – ability to effectively problem solve and communicate solutions


• Teamwork – Works collaboratively with others to achieve common goals, while adding value to the team

• Ability to organize and prioritize multiple tasks with discretion under tight deadlines


• Strong Business/Technical skills – including proficiency in Microsoft Office 365, MFDs and TEAMS technology support


• Agile learner with a desire for continuous improvement and development is an asset

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