Coordinator, Sales and Service

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Coordinator, Sales & Service (located at Store Support Centre) will work closely with Store teams, merchants and vendor partners to ensure seamless execution of client experience programs, executed at an elevated level to retain and build loyalty from both new and existing clients. 

Specific responsibilities include (but are not limited to) the following:

• Administer and oversee the ongoing maintenance of Sales & Service programs and associated processes
• Manage administrative responsibilities, including documentation, reporting, and expense reconciliation, ensuring accuracy and timeliness
• Schedule, organize and/or facilitate meetings with vendor partners and internal stakeholders as required
• Coordinate, organize, monitor, and support Sales & Service programs to ensure effective execution
• Support program execution by tracking results and progression, providing insights and recommendations to improve outcomes

• Build strong relationships and partner with vendors, internal stakeholders and store teams to drive program adoption, performance and effective partnerships
• Oversee administration of client experiences, including itineraries, coordination, budgets, and critical paths/schedules
• Assist in implementing key projects and initiatives to drive flawless in-store execution, including training programs, launch materials, and corporate policies
• Support store teams on Sales & Service-related programs and conduct regular store visits to understand processes, identify opportunities and share best practices
• Communicate parameters, standards, and direction set by Store Support to store teams, ensuring messaging is clear, concise, and actionable, with defined follow-ups to drive alignment and execution
• Support the ongoing maintenance and administrative support of Sales & Service programs with a focus on sustainability and continuous improvement
• Provide proactive and responsive support to vendors, internal teams, and store teams to strengthen overall collaboration
• Maintain expertise in all Sales & Service tools (e.g., clienteling tools) to support adoption & engagement, appointment culture and client retention
• Support the rollout of Sales & Service programs (e.g., digital experience selling)
• Comply with all Health & Safety policies and requirements
• Ensure compliance with privacy policies, regulations, and cyber security measures
• Perform other duties, as assigned

The ideal candidate:

• 1-2 years of post-university work experience
• Demonstrated leadership and influencing skills with the ability to get things done 
• Excellent interpersonal skills; a team player who is able to act as both a leader and an individual contributor as required
• Confident and effective communication (written & verbal) and interpersonal skills
• Is adaptable and comfortable with ambiguity and change 
• Highly service-oriented with exceptional organizational and follow up skills
• Passionate about fashion and luxury retailing
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche :$55,000.00 - $70,000.00 / 55.000,00$ - 70.000,00$ (per year / par an)Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.