Coordinator, Urban Forestry (Contract up to 12 months)

Position Type:

Closing Date:

Salary/Wage Range:

Working for the City of Burlington

A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.

We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.

Type of Vacancy

Existing Vacancy

Hours of Work

40 hours per week

Department

Roads, Parks & Forestry

Location

This position is eligible for a hybrid work model. When attending an event or meeting in person, your primary office location will be based out of the 847 Cumberland Ave. and City Hall. Work location is subject to change at the discretion of the City due to operational demands. Effective September 2027 this role will be required to be on site 50% of the time.

Position Overview

Reporting to the Supervisor, Forest Protection, this position provides information to the public, contractors, and internal staff about the City's Public and Private Tree By-laws, and other tree-related inquiries. This role guides applicants through the tree permit application process and reviews tree permit applications and supporting documentation.

Responsibilities

This position is responsible for:

• Serving as the primary point of contact for Forest Protection inquiries (phone, email, and in person), providing accurate information on forestry services and tree permit requirements.
• Delivering excellent customer service by addressing inquiries promptly, facilitating engagement opportunities, and escalating complex issues to management when necessary.
• Coordinating all aspects of tree permit applications, including the review of site, grading, and architectural plans, arborist reports, and tree protection plans to ensure compliance with by-laws and standards.
• Managing applicant communications, follow-ups, and resubmissions to ensure completeness and accuracy of submissions.
• Reviewing active and open permit files within the tracking system to generate task lists and follow-up actions for Forest Protection Officers.
• Assisting with staff scheduling, file distribution, and related coordination activities.
• Supporting the supervisor in developing and updating standards, specifications, guidelines and online content related to urban forestry practices.
• Conducting research and analysis to support program evaluation, policy development, benchmarking and special projects.
• Collecting, analyzing, and reporting on data on permit applications, payments, and approvals to identify trends to inform service improvements.
• Performing data quality checks and preparing reports on permit activity, including application volumes, processing timelines and financial metrics.
• Coordinating permit releases and approvals by facilitating communication between officers, applicants and payment staff to ensure timely issuance.
• Maintaining accurate records of permits, payments, and related documentation in accordance with municipal standards.
• Performing other duties as assigned to support forest protection and urban forestry initiatives.

Requirements

You have successfully completed a university degree or college diploma in arboriculture, forestry, landscape architecture, environmental sciences, physical geography, or a related field. An ISA Certified Arborist designation, or the ability to obtain certification within one (1) year of employment, is required. Possession of an ISA Tree Risk Assessment Qualification (TRAQ) is considered an asset. You bring two (2) to four (4) years of relevant experience in urban forestry or a related field, along with a solid understanding of urban forestry principles, practices, and regulations.

You can read and interpret property surveys, development, site, and grading plans with accuracy. You are proficient in property information and customer relationship management systems (e.g., AMANDA, CRM) and have advanced skills in Microsoft Office 365 applications, including Outlook, Word, and Excel. You demonstrate strong teamwork, organizational, project management, and communication skills, which are essential for success in this role.

Accommodations

In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at: [email protected] if you require accommodation to ensure your equal participation in the recruitment and selection process.

Note to Applicants:

We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted.