Counter Sales Representative, Hamilton

Independent Mechanical Supply is a leading distributor of plumbing and heating products. We are seeking a dedicated and knowledgeable Counter Sales Representative. This role requires the flexibility to serve our diverse customer base across all product lines but a background in HVAC products is an asset. As part of our team, you'll play a vital role in delivering exceptional service, fostering customer relationships, and driving sales at the counter. 

Schedule: 

• Monday to Friday, 9:30 a.m. to 6:00 p.m. 


• Two Saturdays per month, 7:30 a.m. to 12:00 p.m.

Key Responsibilities: 

Customer Service & Order Management: 

• Serve as the primary point of contact for all in-person customers, providing expert advice on products and addressing inquiries. 


• Accurately enter customer orders into the system, ensuring timely fulfillment and delivery. 


• Handle inquiries via phone, email, and in-person, offering prompt, knowledgeable responses. 

Vendor Communication: 

• Proactively contact vendors for pricing, availability, and ETA on non-stocked or non-listed products. 


• Collaborate with vendors and internal teams to resolve pricing discrepancies and ensure competitive product offerings. 

Relationship Building & Sales Support: 

• Foster strong relationships with customers by understanding their needs, providing tailored product recommendations, and delivering exceptional service. 


• Identify potential sales opportunities and collaborate with Outside Sales Representatives (OSRs) to maximize customer satisfaction and sales. 

Inventory & Stock Management: 

• Regularly monitor stock levels for products to ensure availability. 


• Organize incoming inventory, ensuring accurate stocking and storage for efficient order fulfillment. 

Product Knowledge & Training: 

• Stay current with industry trends and product knowledge to provide the best recommendations and solutions to customers. 


• Assist in training new employees, fostering a collaborative and productive work environment. 

Problem-Solving & Conflict Resolution: 

• Address and resolve customer complaints and concerns professionally and promptly, ensuring customer satisfaction. 


• Investigate and resolve pricing issues, inventory discrepancies, and other customer-related challenges. 

Miscellaneous Duties: 

• Maintain an attractive and organized sales counter, ensuring that product displays are visually appealing and properly stocked. 


• Support cross-departmental collaboration with Purchasing, Admin, and Sales Admin teams to streamline operations. 

Mandatory Requirements: 

• Industry Experience: A minimum of 2 years of experience with plumbing and heating products,  


• HVAC Experience: Strong understanding of HVAC products is an asset. 


• Education: High school diploma (or equivalent). 


• Technical Skills: Proficiency in computer systems and order entry (experience with AS400 is a plus). 


• Customer Service Experience: Proven track record in a sales or customer service role, preferably in a counter sales environment. 


• Communication Skills: Excellent verbal and written communication skills. 


• Organizational Skills: Ability to manage multiple tasks efficiently, with strong attention to detail. 


• Availability: Willingness to work one Saturday per month. 

What We Offer: 

• Competitive compensation. 


• A dynamic, fast-paced work environment. 


• Opportunity for growth and development within a leading distributor in the industry. 


• A supportive and collaborative team culture. 

If you are passionate about delivering exceptional customer service while supporting a diverse range of customers, we encourage you to apply today!