CPM

POSITION: CPM

Location: Kanata, ON, CANADA
Industry: Military & Defense Technology

Email your resume: [email protected]

About Terra Nova:

Terra Nova is a Privately-owned, Indigenous Minority, Canadian SME, located in a high-tech center in Canada that is home to great engineering talent and is the facility where repair solutions are engineered. Terra Nova prides itself on strategic thinking that raises the bar on excellence. Our team is made up of industry pioneers, passionate engineers, skilled technicians and meticulous assemblers. 

We offer competitive compensation package, challenging work, flexible work environment, supportive colleagues that work hard and have fun together, and opportunities to advance your career and learn from industry experts.

For additional information on Renaissance, please visit our website at www.terranovasol.com

Overall Requirements:

Terra Nova is seeking a motivated, self-starting, JR. Customer Program Manager (CPM) to effectively manage existing customers base and expand our business with them.  Reporting to the Sales Department Leader, the incumbent will act as the “Voice of the Customer”, effectively translating and communicating customer requirements to internal teams (Planning, Operations, Engineering and Procurement) to maintain KPI’s such as OTD, TAT, RMA and Scrap and ensure the best service possible to our customers.

Responsibilities:

• Develop a comprehensive knowledge of all parts of the business, our value proposition and products and services we provide


• Develop a strong understanding of our customer’s goals and needs in order to recommend new product and service offerings and expand existing customer accounts


• Communicate and coordinate with internal teams (operations, engineering, purchasing, planning to meet customer’s requests and resolve issues to ensure customer satisfaction. Share client requirements and expectations to internal teams


• Develop strong and trusted relationships with customers by communicating regularly with clients to answer questions or resolve issues


• Create strategies and implement tactical plans to increase account penetration


• Strong negotiating skills that overcome customer obstacles and objections


• Work with SR. CPM to implement the necessary tactical activities (RFP/Q and QBR’s) to meet company sales and revenue targets


• Provide Management with regular updates and define on-going strategies to work within the customer base

Education & Experience 

• University Degree or College Diploma in a related discipline (Business Administration, Production Control, etc.) and/or


• 2+ years of account/customer program management experience with products and services in defense or manufacturing environment

Additional Qualifications:

• Track record of responding to client needs with compelling proposals which deliver business value in a market-competitive manner


• The confidence and experience needed to build lasting relationships and influence senior colleagues and clients


• Good interpersonal skills for effective communication at all levels externally and internally


• Proven track record of moving quickly and delivering results in an entrepreneurial environment


• Energy and commitment to solve last minute issues or customer demands.


• Experience putting together quotes and pricing


• Proficiency with Excel, analytics, and ability to tell a story using data and influence business decisions


• Experience using ERP & CRMS systems

Terra Nova values the diversity of our workforce. We are committed to providing access & opportunity to individuals with disabilities. We will provide reasonable accommodation throughout the recruitment and employment process. Should you require an accommodation, please contact us at [email protected].   

This position may require exposure to confidential information. Applicants will be required to meet eligibility requirements of the Controlled Goods Directorate (CGD).

We thank you for your interest in Terra Nova.  Please note that only those candidates selected for an interview will be contacted.