Credit Administrator

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose:  We pioneer the innovations that move and connect people to what matters.

This position will be posted until filled. 

About the role

The Credit Administrator provides critical support to the credit approval process by handling dealer and customer inquiries, reviewing application information, and completing credit verification and investigation activities for consumer and commercial clients. This role works closely with dealers and internal teams to ensure accurate documentation, timely issue resolution, and efficient credit processing.

The administrator also prepares credit-related reports, analyzes commercial exposure, and supports departmental initiatives and process improvements. This position requires strong attention to detail, customer service skills, and the ability to manage multiple priorities in a fast-paced environment.

In this role you will:

• Credit Support (80%) Attend to inbound calls, faxes and emails quickly and effectively.
• Entering notes into the system and making outbound calls to assist dealers including gathering missing/corrected documentation related to application verification activities.
• Complete credit investigations on Consumer and Commercial clients, including calculating GMF exposure on current clients.
• Complete Multi-Asset templates on higher exposure Commercial applicants.
• Work with consumer clients to satisfactorily clear consumer alert messages on credit bureau files.Reporting (10%) Complete credit department reports as assigned
• Complete monthly commercial exposure reports
• Other duties assigned, such as testing new programs, completing adhoc analysis, etc

What makes you an ideal candidate?

• Excellent report writing and communication skills (written and verbal).
• Bilingual not required, but would be an asset.
• Interpersonal skills necessary to interact effectively with employees at all levels of the organization.
• Good organizational skills and the ability to meet tight deadlines.
• Ability to effectively multi-task in a fast paced environment
• Proficient with Excel, and other Microsoft Office products
• Possess analytical and decision-making skills.
• Outstanding customer service skills.

Additional Knowledge and Skills

Working effectively within an AI enabled environment:  

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection 

Work Experience & Education

• High school diploma required.
• College degree preferred
• Auto industry experience preferred
• Experience in office environment preferred

What We Offer

• Excellent Health, Vision and Dental Benefits.
• Company Match program for RRSP contributions
• Generous Paid Time Off (personal, vacation, sick, paid holidays)
• Dynamic relationships between teams and leadership
• Quarterly Volunteer Opportunities
• Hybrid work schedule offered; ability to work a portion of your week from home

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Work Life Balance: Flexible hybrid work environment

This posting is for a vacancy.  

The base range for this role is: $45,000-$75,000

At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education.  

This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits after 30 days of employment.

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