Crisis Response Coordinator, IMPACT

Posting closes:  February 9, 2026 at 5:00pm

About Us:

The Canadian Mental Health Association Waterloo Wellington (CMHA WW) provides a full care system for those with addictions, mental health or developmental needs. We serve everyone from children to adults to seniors, all under one roof. Our programs help individuals and families to lead lives filled with meaning and promise. We have 400 staff at offices in Cambridge, Waterloo, Kitchener, Guelph, Fergus, and Mount Forest. 

We are fully accredited by Accreditation Canada and our proud of our Exemplary Status (the highest standing) received at our most recent accreditation exercise.

Why Join our Team:

Competitive Compensation and Benefits:  Our compensation package includes a competitive salary and generous benefits supporting the wellness of our staff.  We are proud to be members of the Healthcare of Ontario Pension Plan (HOOPP) offering one of Canada’s largest and most respected defined benefit plans.

Career Development Opportunities:  Our wide range of services and supports allows for varied opportunities for career growth.  Our multi-disciplinary approach to care offers cross collaboration and enhanced opportunities for learning.  A formal succession planning process is key to our internal leadership recruitment.

Values that include:  Mutual Respect, Accountability, Integrity and Excellence and Innovation and a culture that is welcoming and inclusive. 

Commitment to Health and Safety:  We have a strong health and safety culture at CMHA WW and work tirelessly to address the health and safety needs of staff and the people we serve. 

The Opportunity:

We are recruiting for a CRISIS RESPONSE COORDINATOR

• There are two opportunities available:
  
  
  
  • One contract full-time role to fill an existing vacancy until March 31, 2027 (35 hours per week Wednesday to Sunday 12am to 8am) based at Guelph Police Services. 
  
  
  • Once contract full-time role to fill an existing vacancy until March 31, 2027 (35 hours per week Wednesday to Sunday 12am to 8am) based at Waterloo Region Police Services (various detachments).
  
  
  
  

Reporting to the Team Lead, IMPACT and Mental Health & Justice, this position will provide mental health, addictions and crisis assessments.  Supports and services are aimed at improving response times and response volumes for residents that have engaged Police Services,  when requiring mental health, addiction and crisis assistance.  Individuals experiencing an acute mental health or addiction crisis may be referred to CMHA WW by police.  The Crisis Response Coordinator will provide crisis assessment, intervention and stabilization to individuals who have a serious mental health or addiction concern, and as necessary link individuals to appropriate ongoing mental health and addiction services and support.  The Coordinator will also provide mental health and addiction education to police staff, as well as compassion fatigue support for police, crisis staff and volunteer emergency service providers.  This role will be embedded within the police as part of Integrated Mobile Police and Crisis Team.

Qualifications:

• Degree/diploma in psychology, social work, or relevant health or social science field


• Three or more years of related experience


• Excellent intake, referral, crisis assessment, intervention and brief support skills


• Strong and efficient clinical documentation skills


• Experience with diversity and inclusion initiatives in the community with a focus on anti-oppression and anti-racism


• Appreciation and demonstration of ameliorating systemic racism within social services


• Proven ability to maintain a calm demeanor under pressure and in crisis situations


• Demonstrated sound clinical and practical judgement


• Strong knowledge of privacy legislation and how it impacts shared care with police


• Proven engagement skills with vulnerable populations


• Ability to work well under pressure in a team environment and also independently


• Knowledge of a broad range of mental health, addiction and concurrent issues


• Well developed knowledge base of our system’s mental health and addiction supports and resources as well as the various service systems within the catchment area


• Excellent decision making, creativity, organizational, communication, interpersonal and problem solving skills


• Strong ability to build healthy relationships and work collaboratively in a busy inter-disciplinary setting and with formal and informal community resources


• Demonstrated working knowledge of personal computers, database and word processing applications


• Demonstrated belief in the values and philosophy of CMHA WW


• A valid driver’s license, vehicle and insurance, as travel is required

If you are interested in this position, please submit a resume and cover letter in one document outlining how your skills, qualifications and experience meet the position requirements.

CLASSIFICATION AND RATE OF PAY:  Level 5 (OPSEU) - $33.07 to $40.30 per hour

CMHA WW, as an equal opportunity employer, embraces diversity and is committed to creating an inclusive workplace.  Our goal is to attract, develop and retain talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome applications from all qualified persons.

*We do not use AI in our screening process.