Crisis Worker

Position Overview

Under the general direction of the CRC/CSU Clinical Team Leaders and Managers, and in collaboration with the CRC/CSU Clinical Team, the incumbent is responsible for providing supportive services to individuals in mental health or psychosocial crisis.

• Maintenance of key Working Relationships.


• Client/Family Support and Monitoring.


• Documentation.


• Maintenance of Premises.


• Other Duties as Assigned.

The Employer may use this posting to establish an eligibility list. Such lists may be maintained for a period of time not exceeding six (6) months.

Experience

• Minimum of two years mental health experience at the para-professional level, providing support services to adults with mental illness required.


• Understanding of Recovery Oriented Guidelines.


• Basic familiarity of a range of mental illness presentations.


• Basic knowledge Mental Health Programs and Services.


• Familiarity with relevant aspects of the Mental Health Act, Personal Health Information Act and Child & Family Services Act.


• Familiarity with Crisis Intervention Theory and risk management responsibilities.


• Understanding of Trauma Informed Care.


• Understands the basic tenets of Mental Health Promotion, Suicide Prevention Initiatives and CODI Initiatives.


• ASIST and Suicide Assessment and Intervention.


• Knowledge and experience in working with people with substance-related concerns.

Education (Degree/Diploma/Certificate)

• Complete High School Education, Manitoba Standards.


• Completion of a recognized Community College Diploma program in Social Services, or a related health discipline preferred.


• An equivalent combination of education and experience as recognized by Crisis Response Services may be considered.


• Mental Health First Aide and ASIST certificates or willingness to obtain.


• Safe Food Handling Certificate or willingness to obtain.


• Computer skills including Internet and Microsoft Programs (Word, Outlook, EMR).


• Addiction related training is an asset.

The Crisis Response Centre has a mandate to provide service in French; preference will be given to bilingual (French/English) candidates.

Certification/Licensure/Registration

• Must have a valid Manitoba Class 5 driver’s license.

Qualifications and Skills

• Ability to work independently and as part of a team.


• Ability to receive and give direction.


• Ability to coordinate and collaborate with resources.


• Effective problem-solving skills.


• Crisis Intervention and Time Management skills.


• Strong verbal and written communication skills.


• Demonstrated interpersonal skills through clear communication and positive behavior within the Respectful Workplace Policy.


• Adherence to all Workplace Safety and Health regulations and Safe Work practices.


• Ability to prioritize tasks; excellent organizational skills.


• Ability to respect and promote confidentiality.


• Ability to respect and promote a culturally diverse population.

Physical Requirements

• Days, evenings, nights and weekend shifts.


• Unexpected deadlines.


• Some interruptions from internal and external sources.


• Wide range of client-related and environmental responsibility (stocking, light lifting, transport tasks).