Customer Business Associate

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

About the Role:

Are you ready to embark on a deliciously rewarding career journey? At Ferrero Canada, we're searching for a dynamic and strategic Customer Business Associate to join our team. If you have a passion for business planning and a talent for building successful customer relationships, this role is your golden ticket!

As a Customer Business Associate, you'll be at the forefront of leading all facets of business planning and management to achieve targets across a diverse portfolio of customers, including wholesalers and retail clients. You'll work within our strategies and policies to optimize distribution, display, and promotion, ensuring Ferrero products shine across all banners. Your mission? To craft and execute successful seasonal programs that drive Ferrero sales, market share, and profitability.

Join us at Ferrero Canada, where every day is an opportunity to make life sweeter! This role is hybrid and located at our North York, ON location.

Main Responsibilities:

Business Development

• Initiate contact with potential new customers in order to grow business


• Develop strategic relationship with specific customers


• Develop presentations and communicate to customers the promotion plan in order to achieve objectives and increase business


• Launch innovation meeting

Forecast and Budget

• Establish and propose volume expectations for prescribed period; develop and propose budget in order to achieve business results


• Monitor and effectively maintain forecast for customer portfolio


• Deduction Management


• Work closely with Customer Business Managers to ensure indirect forecasting is accurate by providing timely updates and quantities

Retail Execution

• Develop and communicate sales initiatives to merchandiser team in order to achieve business results

Freshness Management

• Execute Ferrero freshness policy with specific accounts and maintain budgets

Who we are looking for:

• Bachelor's degree required


• 1+ years experience in similar role; CPG environment is a plus


• Ability to developand fosterstrong customer relationships


• Strong communication, negotiation, presentation and financial literacy skills


• Strong knowledge of MS Office software proficiency (Excel, Powerpoint)


• Attention to detail and ability to organize / prioritize

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

Ferrero U.S.A. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.