Customer Care Representative

Salary :

$45,000 - 55,000 yearly

Company : Jd Development Group

Job Type : Full Time

Markham, Canada

Number of Applicants

000+

Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Customer Care Representative

Position Overview
The Customer Care Representative provides valuable assistance, support, and guidance to homeowners who have recently taken possession of their new home from JD Development Group. This role focuses heavily on communicating directly with homeowners to address their questions, concerns, and service requests while managing warranty-related processes including Tarion deficiencies, ensuring every homeowner feels confident and well-supported after move-in.

Key Responsibilities:

Act as the primary point of contact for homeowners by communicating with them through phone calls, emails, and other channels to respond quickly to their concerns and provide clear resolutions or next steps
Ensure a 24-hour response time commitment to all homeowner inquiries, requests, and service calls regardless of how they reach out to our team
Manage and handle all Tarion warranty-related items including Pre-Delivery Inspection (PDI) deficiencies, 30-day walkthrough deficiencies, and year-end warranty items using our QAPAD deficiency tracking system
Follow up diligently and keep detailed records of all on-site incidents reported by homeowners at our current projects, including examples such as water leaks, vandalism damage, appliance malfunctions, and other service issues
Conduct Pre-Delivery Inspections (PDIs) directly with homeowners when requested, or coordinate them on their behalf with our site teams
Maintain consistent, accurate, and highly organized administration of all homeowner-related documentation including digital files, paper records, departmental mail distribution, copying, professional correspondence, and database management
Work closely and coordinate effectively with multiple departments including construction site teams, tradespeople, and head office staff to ensure homeowner issues are resolved smoothly and efficiently

Skills and Experience Required:

3+ years customer care/warranty experience (residential construction preferred)
Condominium or new home experience (strong asset)
Excellent communication skills - verbal, written (spelling/grammar), and active listening for homeowner interactions
Knowledge of Tarion warranty program & Construction Performance Guidelines (required)
Strong organization, time management, and relationship-building skills
Proficient in MS Office (Outlook, Word, Excel)
A valid driver's license and access to a reliable vehicle for occasional site visits

Salary Range
CAD$45,000 - $55,000 annually

Work Location
5 days on site

Vacancy Status
This job posting is for an open vacancy.

Use of Artificial Intelligence
Artificial intelligence (AI) may be used throughout the recruitment process, including resume screening, candidate assessment, and selection, to ensure efficiency and alignment with job requirements.

Original job Customer Care Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Apply Now

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to Customer Care Representative Jobs with your AI JobCopilot

Auto-Apply with AI

Similar Customer Care Representative Jobs in Canada

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Customer Care Representative

Job Description - Customer Care Representative

Similar Customer Care Representative Jobs in Canada

Mobile Apps