Customer Experience Admin Assistant

We are looking for a detail-oriented and organized Customer Experience Administrative Assistant to support our Customer Experience team. In this role, you will assist with order processing, customer communication, and administrative support to ensure accurate workflows and a high level of customer satisfaction. You will work closely with the Customer Experience Coordinator and Specialists in a fast-paced, collaborative environment.

Responsibilities

• Review, enter, and assign incoming customer purchase orders accurately
• Monitor and manage multiple shared inboxes and respond to customer inquiries via email and phone
• Act as a point of contact for customers, providing timely and professional support
• Maintain accurate data entry within internal systems and ERP platforms
• Support reporting, order tracking, and data management activities
• Assist with the development and maintenance of department processes and procedures
• Perform general administrative duties to support daily operations
• Complete additional tasks and projects as assigned

• Minimum 4 years of experience in customer service, customer experience, or order administration within manufacturing or a related industry

• Advanced proficiency in Microsoft Excel and strong computer skills
• Experience using ERP systems for data entry and order processing
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Excellent written and verbal communication skills
• High attention to detail and commitment to accuracy
• Ability to work independently and collaboratively within a team
• Receptive to feedback and able to adapt in a changing environment
• Quick learner with the ability to understand and communicate new processes

Preferred Skills & Competencies

• Strong planning and organizational capabilities
• Results-driven with a focus on quality and customer satisfaction
• Understanding of internal workflows and business processes

Working Conditions

• Occasional travel may be required
• Prolonged use of a computer and office equipment
• Overtime may be required based on business needs