Customer Experience Specialist

About BRC

BRC is a modern office furniture manufacturer focused on creating meaningful and inspirational workplace experiences. We are proud of our collaborative, inclusive, and dynamic culture, where diversity and positive employee experiences are a top priority.

The Opportunity

BRC is seeking an enthusiastic and customer-focused Customer Experience Specialist to join our growing team.

In this role, you will manage the full order lifecycle—from initial order entry through to delivery—ensuring accuracy, efficiency, and exceptional customer satisfaction. This is an excellent opportunity for a self-starter looking to develop and refine their customer experience and coordination skills in a fast-paced environment.

What You Will Do

• Build and maintain strong relationships with customers, dealers, and sales teams to ensure a high level of customer satisfaction
• Accurately enter customer purchase orders into the 2020 system
• Coordinate and manage all assigned orders from start to finish
• Proactively communicate order issues and provide effective solutions
• Collaborate with production teams to expedite orders and support special delivery requests
• Provide timely and accurate freight quotes
• Support order corrections and resolve discrepancies
• Assist with sample requests
• Manage and respond to customer warranty inquiries

Qualifications

• 2–3 years of relevant experience in customer service, order management, or a related field
• Strong computer skills, including Microsoft Word, Excel, PowerPoint, and CRM systems
• Experience managing projects and coordinating across multiple stages of a project lifecycle
• Furniture industry knowledge is required; experience with an office furniture dealer or manufacturer is considered an asset
• Strong analytical thinking and problem-solving abilities
• Excellent organizational and communication skills
• Ability to work flexible hours or extended shifts when required

Why Work for BRC?

• Inspiring team committed to a diverse, inclusive, and safe workplace
• Opportunities for professional growth and career advancement
• Engaging social and recreational activities
• Flexible hybrid work model (work from home and in-office)

BRC is one incredible team, delivering the ultimate customer experience. If you’re ready to join us on our journey, please submit your resume and cover letter by February 20, 2026.

Due to a high volume of applications, only those candidates selected for interviews will be contacted.

BRC is committed to equity and diversity and welcomes applications from all qualified individuals, including persons of all genders and sexual orientations, persons with disabilities, Indigenous peoples, and members of visible minorities.

At BRC, we are embracing innovative technologies, and Artificial Intelligence (AI) may be used to pre-screen applicants to enhance our recruitment process. AI-driven tools help streamline candidate sourcing, improve hiring decisions, and create a more efficient and personalized experience for both candidates and hiring teams.