Customer Experience Specialist

Position Overview

We are looking for a Customer Experience Specialist to enhance the post-sales experience across a portfolio of customers, supporting onboarding, retention, and long-term relationship growth. This role focuses on building strong customer relationships through ongoing engagement, proactive health monitoring, and delivering value-driven interactions. The position combines customer-facing technical support with the development of customer experience deliverables, including training, communications, and reporting, to support the full customer lifecycle.

Responsibilities

• Help drive enhanced customer experience outcomes and initiatives


• Cultivate strong relationships through regular communication with customer stakeholders and internal teams to ensure alignment


• Coordinate with Product Owners, Support, and Sales teams to develop and deliver training presentations, reports, communications, and marketing content


• Engage with customers to diagnose, troubleshoot, and resolve technical issues across software and hardware, including account setup, product installation, billing, and mobile application usage


• Maintain up-to-date knowledge of products, services, and support protocols while contributing to internal knowledge base documentation


• Evaluate customer service issues and provide analysis and reporting to identify opportunities for improvement


• Perform other related duties within the context of the role

Qualifications

• Minimum 3 years of experience in communications, marketing, sales, account management, or customer experience support within a SaaS or IT-related environment


• Strong collaboration skills with the ability to work across multiple teams in a deadline-driven environment


• Excellent verbal and written communication skills


• Self-motivated team player with the ability to adapt to changing priorities


• Project management capabilities


• Analytical and process-oriented mindset


• Ability to quickly learn technical products and apply knowledge to solve customer challenges


• Proficiency with IT tools including database systems and Microsoft Office


• Bachelor’s degree preferred

Additional Requirements

• Ability to work in a professional office environment using standard office equipment


• Capable of performing tasks involving sitting, standing, computer use, and light to moderate lifting


• Commitment to health, safety, and organizational policies and practices


• Must be eligible for government of Canada security clearances


• Must be able to work onsite at our Regina, SK office with some travel requirements.

Compensation
$55,000 to $75,000 per annum

Position Type
We have 1 available position.

Job Title: Customer Experience Specialist

Requisition Number: 2512

Date: June 25, 2026

Location 1: Regina, SK

Remote: No

Business Unit: Essential Industries

Department: Marketing & Sales

Job Type: Full-Time

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