Customer Marketing Reference Manager

Company : Emplifi

Job Type : Full Time

Montreal, Quebec

Number of Applicants

:

000+

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Job Description - Customer Marketing Reference Manager

Job Summary

The Customer Marketing Reference Manager will be responsible for maintaining and fostering relationships with Customers. Your goal will be to grow our client reference database, foster customer connection, and ensure high levels of customer satisfaction that help drive cross-sell and upsell of Emplifi products.

This position is based remotely within North America.

What You’ll Do Here

Work closely with leadership, including marketing, services, sales, and others, to ensure customer success with our platform, spanning training, reference management, and campaigns that drive cross-sell and upsell of customers

Drive creative and engaging activities across geographies while supporting the interests of many

Identify reference customers, including those that allow logo use, creating customer stories and case studies through research and investigative reporting style interaction

Identify third-party experts that could be engaged and continue to build trust between Emplifi and our Customers

Manage one or more customer review sites like G2, Trustradius, and others including soliciting client reviews and managing review site accuracy

Report on Customer interactions across target accounts and target individuals, report on revenue impacted by these activities

What You’ll Bring to Us

BS/MS degree in marketing or a related field

3+ years of customer or demand gen marketing with B2B SaaS companies

Proven ability to engage with clients

Capable of learning our platform and investigating our client's use of the platform

Excellent writing and speaking skills

Strong analytical skills and knowledge of data collection methods (surveys, focus groups, etc.)

Skilled in the use of (but not config) Salesforce, Marketo, and other marketing tools

Strategic thinker with the ability to adjust to changing dynamics

An enthusiastic, high-energy team member who is viewed as a “doer” on the team and across internal organizations

What We Offer

International, fast paced and rapidly growing environment

Chance to work with the world’s biggest brands at the CX tech leader

Agile and open-minded culture, with high levels of trust and flexibility

Opportunity for professional growth and development

Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas

Benefits package including Medical, Dental, Vision & Life Coverage Options

Flexible Working Hours

Unlimited PTO

12 paid Holidays

2 Paid Community Service Days

Company paid STD and LTD

401K

Parental Leave Benefits

Educational Reimbursement Opportunities

Referral Bonus Program

Access to an Employee Assistance Program (EAP)

Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy

There’s more as well! Speak with us to find out all the details!

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