Customer Onboarding Specialist - DRS

About Brink's:

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

We are seeking an accomplished and dynamic Customer Onboarding Specialist - DRS to join our team. In this role, you will play a critical part in planning, scheduling, coordinating, organizing and leading all aspects of medium to large sized projects as they pertain to new business implementations, existing customer conversions, and other strategic digital retail solutions (DRS) initiatives, contributing to our ongoing success and strategic goals. As part of the DRS Product Team, you will provide support and coordination of DRS activities and assist in implementing strategies and tactics focused on product line growth and profitability.

Key Responsibilities:

• Direct interaction and effective coordination with external customers, sales, operations and functional groups
• Project Lifecycle Management – Initiation, Planning, Implementing, Controlling & Closing
• Cost & savings tracking
• Developing, interpreting and defining project requirements – Statement of Work deliverables
• Effective task assignment and project organization
• Developing and managing a project timeline
• Determining project risk exposure and developing remediation & migration plans
• Determining project performance (KPI) status – cost & schedule
• Effective problem resolution – root cause corrective action
• Process and work standardization
• Managing concurrent competing project demands
• Perform other duties as assigned or necessary

Miniumum Qualifications:

• Bachelor’s degree in Industrial Engineering, Operations, or Business Management
• Minimum of 3-5 years of experience for new business implementations
• Minimum of 2 years of experience working directly with customers

• Minimum of 2 years of experience with all Microsoft Office applications (specifically MS Outlook, MS Project, & MS Excel)

Preferred Qualifications:

• CaPM or PMP certification
• Complex project management
• Transportation or routing experience
• Financial or banking industry experience
• Lean practice – Kaizen, Process Definition, A3, PPAP, TPS, CPI
• Project Management software experience
• Interaction with Executive Staff – Internal and External
• Cost and benefit analysis development
• Based in Canada

Additional Requirements:

• Strong consultative, analytical, and problem-solving skills
• Excellent interpersonal/communication and presentation skills
• Detail oriented with strong organizational, planning, and time management skills
• Solutions oriented

What’s Next? 

Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.

Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.