Customer Records Processor

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

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Customer Records Processors

Client Service Support

Edmonton & Calgary, Alberta

Temporary, Long-Term, Full-Time (6 months)

People are at the heart of everything we do. 

If you value service, care, excellence, trust and fairness, you’ll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers.

As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and over 170,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

Do you…

…have exceptional computer and data entry skills?

…inspire to provide excellent customer service?

…enjoy working in a busy, fast paced environment?

…demonstrate effective team skills while working collaboratively with others?

If yes, the Customer Records Processor within the WCB Alberta is for you!

Your Customer Records Processor responsibilities:

• Review and process documents and emails to claims and/or employer account files
• Input information into WCB computer systems
• Prepare and process batches by date, time, and priority of form type
• Catalogue batches for archiving and retrieval

Your experience and skills:

• A high school diploma and experience related to data verification and processing (data entry)
• Records management courses are considered an asset
• Basic knowledge of medical anatomy and terminology is an asset
• Previous office experience, data entry, and information management is an asset
• Computer skills are essential with accurate alphanumeric keyboarding
• Reliability, time management, attention to detail, customer service and teamwork are integral to this position

What we offer:

 We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from physical office and home) that foster a healthy work-life balance. Take the next great step in your career and help us change lives. For more information, please see our Employee Handbook, available on our website.

Salary:   $45,642.25 per annum

This position is temporary for a period of up to six months with the possibility of extension or permanency. Candidate prequalification testing is required for all shortlisted candidates. Candidates will be tested for speed and accuracy, requiring a minimum performance of 30WPM and between 3500 – 4200 KSPH. Successful candidates for this position will be required to undergo a security clearance as a mandatory condition of employment.

Positions are available in the Edmonton and Calgary locations. Successful candidate(s) must reside in Alberta and be able to work in person as required by their position. This position is eligible for future hybrid and successful candidates will be expected to work in-office as scheduled (subject to change).

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability.  Equal opportunity is provided in employment, promotions, and wages.

Posting Date: February 18, 2026

Closing Date: February 25, 2026

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.