Customer Relationship Manager

Customer Relationship Manager, ERP – Western Canada
Permanent Full Time Remote/WFH

Location: Open to BC, AB, SK 

Drive Client Success. Expand Strategic Accounts. Grow Your Earnings.

If you’re an experienced ERP account manager who thrives on building long-term client partnerships and growing strategic accounts, Vision33 offers the platform to take your career further.

In this Customer Relationship Manager (CRM) role, you will work with an established base of SAP Business One clients across the Western Canadian geographies, partnering with executive teams to unlock new opportunities for growth, efficiency, and innovation. With strong delivery teams behind you and uncapped earning potential, this is an opportunity to expand both your client impact and your career.

At Vision33, we combine best-in-class cloud technology with deep industry expertise to businesses scale, modernize, and operate more efficiently. Our collaborative sales and delivery teams empower Customer Relationship Managers to focus on what they do best—building trusted partnerships and driving meaningful client outcomes.

If you’re motivated by owning strategic relationships, driving account growth, and consistently increasing your earnings through performance year over year, you’ll thrive in this role.

The Role

As a Customer Relationship Manager, you will be responsible for managing and developing relationships with an established portfolio of SAP Business One clients across Western Canada You will inherit and develop an established portfolio of ERP clients, focusing on strengthening relationships, expanding solutions, and identifying new opportunities that support client growth. Acting as a trusted advisor, you will work closely with client executives and operational leaders to understand their evolving business priorities and identify solutions that support their growth.

Key Responsibilities include:

• Strategic Client Partnership
  Primary relationship owner and trusted advisor for assigned clients, building trusted partnerships with executive and operational stakeholders. You will regularly engage with CFOs, CIOs, and operational leadership teams, helping them align technology investments with long-term business strategy.


• Account Growth & Expansion
  Identify and develop new opportunities within existing accounts by aligning Vision33 solutions with client business objectives and regional ARR targets.


• Account Planning
  Develop and execute structured account plans that support both client success and regional revenue goals.


• Client Retention & Satisfaction
  Ensure long-term client success by proactively managing relationships, addressing challenges, and aligning internal teams to deliver exceptional outcomes.


• Pipeline Development & Forecasting
  Maintain accurate opportunity tracking, account forecasting, and performance reporting to support regional growth targets.


• Cross-Team Collaboration
  Work closely with consulting, delivery, and leadership teams to ensure clients receive maximum value from Vision33’s solutions and services.

What We’re Looking For

Experience

• 5+ years’ experience in client relationship management, account management, or client success role.


• 5+ years’ experience working with ERP, SaaS, or business management software within the SMB or mid-market sector.


• Experience with ERP solutions such as SAP Business One, Sage, Microsoft Dynamics, NetSuite, Epicor, or similar platforms is highly desirable.


• Proven success managing and growing strategic client accounts.

Skills & Attributes

• Strong commercial mindset with the ability to identify and develop growth opportunities within client accounts.


• Ability to build trusted relationships with C-suite executives and operational leaders.


• Strong understanding of business operations and financial drivers (accounting or ERP process knowledge is an asset).


• Excellent communication, negotiation, and stakeholder management skills.


• A consultative approach focused on long-term partnership and measurable client value.


• Highly organized and comfortable managing multiple accounts and priorities.


• Results-oriented, with the ability to manage performance against account growth targets.


• Willingness to travel within Western Canada as required.

Vision33 has built long-term partnerships with organizations across North America and globally by combining deep ERP expertise with a client-first consulting approach.

Why apply to this Role at Vision33

• Offers a competitive base salary plus uncapped commission tied to account growth and client success.


• Opportunity to manage and develop an established ERP client base.


• Collaborative team environment backed by experienced consultants and delivery professionals.


• Ability to build long-term client partnerships while growing your income year over year.


• Work with organizations implementing industry-leading ERP and cloud technologies.

Who Thrives in This Role

Our most successful CRMs:

• Enjoy owning and developing strategic client relationships over the long term.


• Are energized by helping clients uncover new opportunities to improve operations and scale their businesses.


• Have experience expanding ERP solutions within existing accounts through consultative engagement.


• Take pride in delivering measurable business value while growing account revenue.


• Are motivated by performance-based earnings and the opportunity to influence client strategy.

Who Is Vision33? 

Global Digital Transformation Partner
For nearly 30 years, we have supported more than 1,500 mid-market and lower enterprise organizations across a range of industries.

Outcome-Focused Approach
We harness the power of cloud-based technologies to improve operational performance, enhance efficiency, and support long-term financial success.

A Team of 400+ Specialists
Our people are experienced, collaborative problem-solvers who take pride in delivering measurable results for our clients.

People-Centered Culture
We are committed to supporting both our clients and our colleagues. Strong employee and client satisfaction scores reflect this commitment.

If you are motivated by improving client business through business software solutions, enjoy building long-term trusted client partnerships, and desire to grow your income through performance, we would welcome your application.

Apply today and help shape the future of our client partnerships across BC, AB & SK.

For more information on our company, our culture, our benefits, and more, please visit our web site at https://www.vision33.com/careers .