Customer Service Agent Lead

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!

Our operation in Halifax keeps growing and provides our team members with an amazing opportunity to work with many of our different airline partners! In Halifax you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA?  Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Does working for one of the fastest growing ground handling companies in Canada appeal to you? Are you excited to work for a company that is dedicated to your professional growth? Are you someone who is known for reliability and flexibility? 

Come join us!   Executive Aviation is excited to be hiring a full-time Customer Service Agent Leads at the Halifax Stanfield International Airport (YHZ) who love working in the tourism industry. This role reports directly to an amazing Customer Service Coordinator who is there to support you.  

What do we offer? 

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $23.00-$26.60/hour. We offer comprehensive Health benefits for all part- and full-time team members.  We also have fantastic flight benefits with the airlines that we support.  We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

• Participate in any airline train-the-trainer training, if required
• Greet passengers
• Follow airline specific check-in policies and procedures
• Provide pre-flight first class or priority seating grooming for the flight
• Manage passenger boarding as per airline procedures
• Understand flight document requirements and carry-on allowances
• Work positively with airline crew
• Audit flights when necessary
• Assist Customer Service Agents with escalated passenger complaints in a courteous manner
• Supervise the team of Customer Service Agents when needed
• Assist with in-flight paperwork when needed
• Other duties as assigned

Qualifications

• 2 years’ experience, with gradual increase in responsibilities
• A RAIC/ Security Clearance pass
• Strong customer service skills
• Great attention to detail
• Previous airline Customer Service experience considered an asset.