Customer Service and Administrative Agent

Pour la version française de cette description de poste, veuillez consulter le lien suivant / For the French version of this job description, please refer to the following link:

• Agent(e) du service à la clientèle et administratif

About AppDirect
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

This position is for the ITCloud business unit serving Canadian IT professionals and their business customers. Since 2005, ITCloud.ca is an authorized Canadian Distributor for Microsoft, Acronis, Bitdefender, AvePoint, BitTitan, Letsignit and NinjaOne. Through our partner channel, we provision Canadian businesses with the most powerful corporate cloud solutions for continuity, cybersecurity and productivity. Highly skilled on both the technical and business sides, our team backs up our partners-resellers with technical, sales, marketing and administrative enablement so they can build a successful business while provisioning their client-base through our simple and secure marketplace.

About You
AppDirect is looking for a Customer Service and Administrative Agent for a permanent position. Always evolving, AppDirect is expanding its team to meet the widening of its offerings and the relentless growth of its clientele. Join a different and modern company with a dynamic atmosphere that operates in the vibrant cloud services industry!

What you’ll do and how you’ll have an impact

• Under the supervision of the controller, the individual will be responsible for providing excellent customer service via telephone and/or internet


• Conduct customer follow-ups


• Provide administrative information to assist clients' understanding


• Advise our clients on our various products (no solicitation)


• Keep various information up to date in our system

What we’re looking for

• Bilingualism in spoken and written communication is essential, as well as proficiency in the Office 365 suite


• Excellent communication and interpersonal skills


• Ability to work on multiple tasks simultaneously


• Analytical mindset, ease in memorizing information, and fostering teamwork

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

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