Customer Service & Logistics Coordinator - Red River Co-op

The Opportunity:

Red River Co-op is recruiting for the position of Customer Service & Logistics Coordinator, for our Energy Office, located at 940 Redonda Ave Winnipeg. This is a full-time, position reporting to the Manager.

Position Summary:

Reporting to the Commercial Energy Logistics Manager, the Customer Service & Logistics Coordinator is responsible for providing excellent customer service while supporting day-to-day warehouse, fuel, lubricant, and hardware operations. This role combines customer interaction, order processing, dispatch coordination, inventory control, and administrative reporting in a fast-paced, high-responsibility environment.

Essential responsibilities of the position include the following:

• Act as a frontline representative, delivering professional and friendly service to customers in person, by phone, and electronically.

• Take and process customer orders accurately; coordinate deliveries and pickups in a timely manner

• Perform data entry, order entry, and reporting using POS, dispatch, and inventory systems

• Support dispatch operations by coordinating deliveries, maintaining schedules, and communicating with drivers and team members 

• Receive, inspect, and organize incoming product; ensure inventory accuracy and proper storage 

• Operate Point-of-Sale (POS) systems including cash handling, opening/closing, and product file maintenance

• Maintain retail floor inventory and display, including stocking and merchandising products, assist with inventory counts, cycle counts, and discrepancy resolution utilizing various computer applications.

• Prepare administrative reports and maintain accurate records for inventory, sales, and dispatch activities  

• Maintain a clean, safe, and organized work environment while following all safety procedures.

• Support daily operations and assist management as required.

A full responsibility list will be provided to candidates selected for interviews.

About You:

To be successful in this role, you will bring the following skills and competencies:

• Strong customer service and communication skills.
• Highly detail-oriented with accurate data entry abilities.
• Comfortable using multiple computer systems and technology platforms.
• Ability to multi-task and prioritize in a fast-paced environment.
• Experience in office administration with commercial industries, retail, warehouse, fuel/petroleum, or hardware environments considered an asset.
• Experience with various computer systems including Microsoft Word, Excel, SharePoint, etc.
• Previous experience with inventory, POS, dispatch, or ERP systems preferred.
• Forklift and pallet jack experience is an asset.
• Reliable, dependable, and safety focused.

Work Environment:

• Fast-paced, customer-focused environment that supports office, retail, fuel and logistics and occasional warehouse responsibilities.

• Regular interaction with customers, drivers, vendors, and internal team members in person, through counter service, by phone, and email.

• Requires strong organizational skills, adaptability to changing priorities, a safety-focused mindset, and the ability to collaborate effectively with team members, drivers, and management to support smooth daily operations.

Core Competencies:

• Customer-focused
• Organized and detail-driven
• Tech-savvy and adaptable
• Strong problem-solving ability
• Positive, professional attitude

Red River Co-op welcomes applications from people with disabilities. Reasonable accommodations are available upon request during the assessment and selection process by contacting the Human Resources Division at (204) 631-4600, or [email protected], or in person at 10 Prairie Way in Winnipeg. 

Total Rewards:

Red River Co-op offers a comprehensive total rewards package including group insurance, a strong pension plan, and an employee discount. Advancement opportunities abound in the Co-operative Retailing System, and we encourage ongoing professional development along with up to 100% reimbursement for post-secondary course work. Additional details will be shared with candidates as part of the interview process.