Customer Service and System Training Specialist

IFS Financial Services Inc. is one of the leading premium financing companies in Canada. Delivering exceptional growth, IFS offers some of the most flexible financing arrangements and repayment plans available in the industry today. IFS's value proposition is its exceptional service model that provides quick turnaround on financing quotes, personalized and successful management of payments on behalf of its broker customers as well as accessible and knowledgeable support. Our success is the result of the quality of our employees who are committed to stellar customer service and team orientation. IFS would like to invite qualified, enthusiastic and committed individuals to apply for the following career opportunity:

Customer Service and System Training Specialist

The Customer Service and System Training Specialist plays a crucial role in enhancing IFS' customer service and training initiatives. Key responsibilities include providing comprehensive virtual training and support to IFS' broker partners, as well as delivering ongoing training and support to the IFS customer service team. This position engages directly with clients and partners, ensuring exceptional service standards and fostering strong relationships.

Attributes:

As the successful candidate, you are experienced in the development, delivery and evaluation of training programs and understand the importance of effective training in the achievement of business objectives. You are skilled at presenting information in a clear, complete and compelling manner. You are comfortable working with internal and external stakeholders as well as with a diverse mix of capabilities and learning styles. You are efficient, able to quickly adapt to changing needs and value an environment that excels at exceptional customer service, recognizing that training is an integral part of the organization's success.

Education / Experience:

• Undergraduate degree or diploma in Business Administration with relevant experience in training or customer service; or, equivalent combination of education and experience.
• Experience in training program development and delivery, with the proven ability to evaluate the effectiveness of training and apply those results to enhance the learning experience.
• Skilled at adult education or strong understanding of adult learning.
• Ability to comprehend information quickly and accurately.
• Time management and problem solving skills.
• A focus on continuous improvement, proactively looking for opportunities for enhancements.

Employment Equity, Diversity & Inclusion at IFS:

IFS strives to achieve a workplace where opportunities are based on skills and abilities and recognizes the value that diversity brings. We encourage applications from all qualified candidates, including those who identify as racially visible, indigenous, women in underrepresented roles, persons with disabilities and members of the 2SLGBTQI+ community. IFS supports candidates and employees with access and accommodation needs. If you are selected for an interview and require a specific accommodation, please let us know and we would be happy to assist.

This is a full-time, in-office position offering competitive benefits and compensation commensurate with experience and qualifications.

Closing date for this opportunity is July 2, 2024.

Method of Applying:

Please apply by submitting a resume to [email protected] as well as providing your salary expectations. While we appreciate all submissions, only those considered for an interview will be contacted.

Thank you for your interest in joining the IFS Team!