Customer Service Assistant (12-month Term)

NFI Parts™ is North America’s most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer® transit buses, MCI® motor coaches, ADL buses, ARBOC® vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. Additionally, NFI Parts has extensive cross references for parts that are common with other bus, coach, and cutaway product lines and has a mature supply base and established relationships with over 1,000 suppliers. Further information is available at www.nfi.parts.

POSITION GOAL:

The Customer Service Assistant (CSA) will be responsible for ensuring all team related administrative tasks are completed. Tasks will include entering all customer orders, entering quoted lines, price verifications, entering customer part cross reference, and all other administrative tasks to support the Customer Service Team.

WHAT YOU WILL DO:

• Enter all customer purchase orders into system.
• Organize and electronically file all customer purchase orders and quotes.
• Enter customer part number cross reference information into system. 
• Distribute all incoming quotes, purchase orders and bids to customer service team.
• Monitor and maintain Parts generic, internal quote and order mailboxes.
• Distribute sales orders that have part number, price and/or lead time discrepancies to CSR.
• Verify customer sales orders to quote information, if available on all incoming customer purchase orders.
• Enter daily quote into quote system including No Bid/No Quote information.
• Enter daily quote award information / bid tabs into quote system.
• Monitor public websites for bid/award information from New Flyer general inbox.
• Enter bid contract award information into quote system.
• Responsible for uploading various customer data into Oracle; customer part numbers, bids, price lists, etc.
• Responsible for generating award information from customer website on a weekly basis.
• Responsible for scanning, distributing, mailing and the overall organization of all incoming and outgoing contract documents

• High School Graduate / Business Admin. Certificate
• Data Entry / Typing Skills
• Ability to work independently and within the team effectively
• Basic office equipment (computer, printer, fax, etc)
• Microsoft Office, Excel, Word, attention to details, communication and organizational skills

WHY JOIN OUR TEAM:

• Competitive Wages.
• A continuous learning environment.
• Ability to advance your career with a growing company.
• NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007.
• Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

OUR WHY

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.nfi.parts, www.alexander-dennis.com, www.arbocsv.com, and www.carfaircomposites.com.