Customer Service Assistant

Join Roam – the Bow Valley’s exceptional transit provider! 

Roam Transit, otherwise known as the Bow Valley Regional Transit Services Commission (BVRTSC), is a vital regional transit provider dedicated to offering sustainable, reliable, and accessible public transit throughout the Bow Valley – connecting Banff, Canmore, and Lake Louise. 

Roam is committed to supporting both residents and visitors by delivering year-round and seasonal transit services to those wishing to explore the Bow Valley region without the use of a private vehicle. The organization plays a critical role in enhancing mobility, reducing environmental impact, alleviating traffic congestion, and improving the overall transit experience across the region. 

As a Customer Service Assistant for Roam Transit, you will report to the Customer Experience Supervisor and the Manager, Communications and Customer Experience. You will play a key role in providing exceptional customer service to our patrons. We are looking for Bow Valley residents who are excited about the opportunity to connect with both locals and visitors. Your passion for the Bow Valley area will help our riders to explore and experience all that the area has to offer.

Position Summary:

As a Level 1 Customer Service Assistant, you will be working at our transit hubs and on bus routes. You will engage with riders and help visitors plan unique and memorable experiences during their visit, as well as help locals connect with the amazing Bow Valley.

Responsibilities:

• Consistently stay up to date with Roam Transit routes and be familiar with the Bow Valley region.


• Share your knowledge about the area and Roam Transit routes with our riders at the transit hub.


• Check passengers in for their reservations and assist drivers with loading and unloading of passengers.


• Actively listen to and answer passenger questions to help our riders find their desired destinations.


• Keep track of various statistics as required.


• Other duties as assigned.

Experience:

• Confidently interacting with visitors.


• Previous customer experience or ambassador experience considered an asset.


• Experience resolving conflict and working with the public an asset.

Qualifications:

Education (minimum):

• High school diploma or GED an asset.

Knowledge, skills, and abilities:

• Excellent English communication skills.


• Strong problem-solving abilities.


• Outstanding people skills and ability to deal with conflict.


• Ability to multitask and work under pressure in a fast-paced environment.


• Strong attention to detail and accuracy.


• Proficiency in Microsoft Office, including Word, Excel, and Outlook


• Ability to stand and walk for extended periods of time. 


• Highly organized.


• Knowledge of local area and popular attractions.


• Ability to work both independently and in a team environment.

Other Requirements, Conditions:

• Must be legally able to work in Canada (proof will be required).


• Must pass police security clearance (proof will be required).


• Must be available to work for 8 weeks from hire date.


• Ability to work flexible hours, including early mornings (as early as 6 a.m.), evenings (as late as 8.30 p.m.), weekends and holidays.


• Must be a resident of the Bow Valley area.


• Must be able to work outside.

Compensation & Benefits:

• $19.00 per hour


• Full Time seasonal position(s)


• Health spending account (after 30 days of employment).

How to Apply

Want to learn more about what it’s like to work at Roam? Click the link below to hear directly from our team about why they love being part of our organization:
https://roamtransit.com/about-us/careers/
 

Please apply through our online application portal Bamboo HR: https://roamtransit.bamboohr.com/careers/61

This position is partially funded by the Canadian Summer Job Grants Program. Please review the website for further information on eligibility criteria: customer service assistant - Banff, AB - Job posting - Job Bank

At Roam Transit, we are proud to be an equal opportunity employer. We are committed to building a diverse, inclusive, and respectful workplace where everyone can belong, feel valued, and supported. 

Guided by our core values of passion, resourcefulness, kindness, and inclusivity, we celebrate the unique experiences and perspectives that each team member brings. At Roam Transit we aim to create a workplace culture as diverse as the communities we serve, where equality and inclusion are achievable for all. This commitment extends to both our employees and the communities in the Bow Valley who rely on our services daily. We believe our work environment celebrates the individuality of all team members, while fostering collaboration that allows everyone to thrive. Our approach to inclusion is woven into every part of our organization, from the training we provide to the policies we uphold and the way we make decisions, empowering our team to deliver safe, efficient, and accessible transit for all who live, work, and visit here. In a region as naturally diverse as The Bow Valley, we believe our workplace should reflect the same vibrancy.  

If you require accommodation during the recruitment or interview process, such as accessible parking, additional time, or receiving written interview questions in advance, please contact our HR team at [email protected]

We are happy to work with you to ensure accessibility and a positive candidate experience. 

We appreciate all applications and thank you for your interest in joining Roam Transit. Only those selected for an interview will be contacted.