Customer Service Assistant (CSA)

At OneUp Components, we create innovative, class-leading products to improve our ride. Every product we make has to be something we'd buy with our own money and ride on our own bikes. We are a global organization with a core focus on engineering, value, customer satisfaction and reliability.

Our team answers the needs of OneUp customers from around the world. We field questions, provide warranty support and tackle the full spectrum of customer service logistics on a global scale.

We’re a tightly knit crew of thoughtful people who don't want any rides missed on our account.

KEY RESPONSIBILITIES - CUSTOMER SERVICE ASSISTANT 

• Helping our customers get back to riding through excellent written communication skills and rider focussed processes we've refined for years

• Working in a collaborative team focused toward positive and efficient customer assistance

• Developing a hands-on understanding of OneUp Components with an eye for technical problem solving and knowing first hand what our customers are inquiring about

WHAT YOU BRING TO THE TABLE 

• A passion for solving problems, you find satisfaction in helping people

• Customer facing bicycle shop experience, service writing for example would provide the mechanical knowledge & customer service skills needed to succeed in this role

• Computer literacy; Google Workspace, Typing rate 45 WPM+

• Experience working with cloud-based platforms, CRM software (HubSpot ideally)  

• Full-time screen time based work

• Detail oriented, ability to learn and retain technical systems

• Positive outlook, solution minded, methodical and organized 

• Keen to Comfortable working in a dynamic and sometimes distracting environment

• Legal working status in Canada for at least two years

This in office, Squamish based position is for 9 full-time days out of every 10; every second week you will have an extra day off. The position assumes a Monday-Friday schedule with every second Friday off. There is no remote option for this role.

8 hours/day with a 30-minute paid lunch break. (36h / week average), flexible hours within reason and approval. You will accrue 10 paid vacation days per year to start.

Dependent on skill set and experience the salaried compensation for this role will be in the range of $48,000 - $52,000 CAD year, paid semi-monthly.

In addition, we have an annual performance-based Short Term Incentive Plan (bonus) and access to our fully funded comprehensive group benefits/insurance plan.