Customer Service Associate

As a Customer Service Associate, you will play a key role in supporting customer engagement across marketing campaigns and promotional activities. You will interact directly with customers, represent client brands professionally, and help ensure every customer experience is positive, informed, and memorable. This role is ideal for a people-focused and proactive individual looking to build a career in customer service, marketing, or client relations within a fast-paced environment.

Key Responsibilities

• Engage with customers during marketing campaigns and promotional activities
• Provide clear and accurate information about products and services
• Represent client brands professionally and maintain high service standards
• Support customer acquisition and retention initiatives
• Handle customer enquiries and resolve issues in a timely and professional manner
• Maintain accurate records of customer interactions and campaign activity
• Work closely with team members to achieve campaign objectives
• Share customer feedback and insights to improve service and campaign performance

What We’re Looking For

• Strong communication and interpersonal skills
• Friendly, confident, and customer-focused attitude
• Positive, proactive, and reliable mindset
• Ability to work effectively in a fast-paced team environment
• Good problem-solving and organisational abilities

What We Offer

• Structured training and ongoing development
• Clear progression opportunities within customer service, marketing, and leadership roles
• Supportive and collaborative team culture
• Hands-on experience working with live campaigns and client brands
• Opportunities for professional and personal development

If you’re enthusiastic, people-oriented, and ready to grow your career in a dynamic marketing company, we’d love to hear from you. Apply today and take the next step in your professional journey.